All work done as expected and promptly

Everything was dealt with

I was booked in for the 90 minute fast track mot I ended up being there around 2 hours. When my car was returned it hadn't been vacuumed as requested.

I had a couple of questions about my mini and everything was explained. The service video is great as it points out anything that may need attention in the coming months.

Pleasant staff Richard Holmes was very helpful and gave us accurate information

I cannot fault the service department - I have been dealing with Sytner for a number of years and that in itself is recommendation enough!

On arrival to leave my car it was very organised and the service was great however when I came to pick up my car there were no members of staff around and I had to find someone to fetch an assistant didn't really know what to do who to talk to

Points were highlighted in MOT video and when I tried to contact to discuss this I had no reply following several attempts and messages left over 3 week period, not the usual standard

Prompt organised efficient and effective

My experience was professionally organised.

James Lindsay was extremely helpful as there was originally a problem with my service and he resolved this promptly

All my requirements were taken care of

Maya sohal did a fantastic job on sorting out my car. As the warranty won't pay for the work that has been taken out, she sorted everything out, very happy with the customer service.

Knowledgable and friendly. Helpful and supportive throughout the process and great aftercare.

James and the service team are always helpful and i feel they are very trustworthy

Great attention to detail

Fantastic service from all involved, couldn't have asked for more.

Fast, convenient and a pleasant experience.

5th we have bought from same sales person

Staff were polite and prompt in dealing with me when I took my Mini in.

Car had to be kept at garage longer than expected as was never offered a courtesy car.

Customer service

Your staff keep you updated with everything going on and are very friendly

My mini clubman was in for its mot I was advised on work that should be done before it's next years mot which I will be getting done with your selfs at a later date.

Work carried out as discussed and on time.

Alround excellent experience. I received an email the day before which clearly explained and showed me where I needed to go and what would happen. On the day the service manager met me, and provided an excellent service.

Staff were helpful and service was done as I waited

Warm welcome on arrival , kept well inform about my service .

My car was scrupulously clean and the gentleman as well as the video provided clear details of about the service ( without being too technical).

there was a small problem with the service of the car,the new tyres mini supplied 2 years ago had metal valve covers and these had seized on,so the tyre pressure could not be checked,i was asked to re book to resolve this,no one has returned my call

Problem identified at end of warranty check but not able to resolve. Repeated calls have not been returned and now warranty has ended.

I really like the cafe feel where you can site and read or work whilst you wait for your car.

Patient friendly staff

Very unhelpful service team. Took my car in for service drove out of workshop with tyre warning light on which I was initially asked to pay for. Poor customer service from manager whom my issue had been passed onto.

just did what was agreed

Very fast wasn't hanging around too long

Everything is explained clearly

Quick comfortable efficient. Good refreshments

When booking in I told the man that my air bag warring light was on. I was told that in order to look into this issue I would be charged £90. At the MOT review I was informed that no problem was found and that it may have just been a battery issue

Completed speedily. Good customer service and made to feel welcome. Excellent feedback on what was found and completed.

Did a tyre check forgot to put dust caps back so not happy with this. Getting the basics wrong.

Richard Holmes are Danny Brown are both excellent ambassadors for Sytner Sheffield, professional, knowledgeable and courteous

So attentive and reactive

This was all fine and change in plan for model purchased was dealt with smoothly.

Very smooth professional transaction

Had to wait a while when came to collect car

Took a while to get my car but well worth it, it's perfect!

Friendly staff, made us feel very welcome

Excellent sales person (Scarlett) and business manager who dealt with the finance

Because I was completely satisfied