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Customer Reviews.

service

5

Quick and informative

03 December 2019

service

5

I've used them for 14 years for my 3 minis

03 December 2019

service

5

Pleasant staff. Offered a drink and had somewhere to sit whilst work was being done.

02 December 2019

sales

5

Professional staff with excellent product knowledge. From ordering my mini to collection I was kept informed at all times. I have to say that the whole experience was amazing . A customer experience I have never had with any other car dealership.

02 December 2019

service

4

Flat tyre and was sorted asap

02 December 2019

sales

5

Smooth and slick transition and very impressed with the new viewing area. The whole experience was made to feel very special.

02 December 2019

service

5

Nothing to much trouble and Luke is still as attentive and always returns my calls

30 November 2019

service

5

Jonathan was polite, professional and honest with me and provided me with relevant information. All of the repairs were carried out in the timescale which was advised prior. MINI recommended parts were used.

30 November 2019

service

5

First time using mini and bmw Sheffield after purchased my mini back in May. Requested if I could pick the car up before 2pm and they did the service and contact me well before this time . The service department was clean and The coffee was not bad.

29 November 2019

service

5

Prompt service All fully explained

29 November 2019

sales

5

A very smooth experience. The car arrived before the 6 week date given. No complaints with any of it. The big reveal was a great surprise!!

28 November 2019

sales

5

Our sales person Reece was very helpful and provided an excellent service.

28 November 2019

sales

5

EVERYONE DOES WHAT THEY SAY THEY WILL DO

28 November 2019

sales

5

Contact and staff was amazing

25 November 2019

service

5

As I said previously, from greeting to driving away, a completely professional service.

25 November 2019

sales

5

Constant communication during the build process to collection. Everyone that works at Sytner Sheffield is geared to making you feel as welcome as possible, when you are at the dealership.

25 November 2019

service

4

After the software update the car kept advising me that the tyre pressures needed to checked and reset. I would have expected the engineer to clear this. Also I have now lost my Bluetooth connection to my phone and wasn't advised this would/could hap

25 November 2019

service

5

Super service

24 November 2019

service

4

Experience was fine

24 November 2019

service

5

Collection, garage, service person on end of phone all gave very good service

22 November 2019

service

5

MOT and new tyres fitted within the estimated time and I was remembered and treated like a valued customer. I felt my custom was appreciated.

22 November 2019

service

5

Lisa was lovely and very helpful

22 November 2019

service

5

Friendly service, on time, detailed explanations of work required and performed

22 November 2019

service

4

Everything taken care of from the moment I arrived. Johnathan P who I was dealing with, was polite, friendly and plain speaking. He kept me informed throughout the time my car was with you. A very professional experience I have to say. :-)

19 November 2019

service

1

Too many points of contact - hardly seemed to do anything for the service

19 November 2019

service

4

Up Market

19 November 2019

service

5

All on time and nice to deal with

19 November 2019

service

3

The service went fine and the team were happy to provide a quote for some additional work. I did however ask about a warranty issue which i never received feedback on, despite contacting to ask. I'm now out of warranty and the issue wasn't fixed.

18 November 2019

sales

5

Friendly but professional environment. Pleasant space indoors where every model can be viewed and inspected without being pestered by salespeople yet salespeople are readily on hand should advise be needed.

18 November 2019

sales

5

The dealership was very informative and the sales lady was very really good

18 November 2019

sales

4

Overall very satisfied except for the process of returning existing mini to mini FS

17 November 2019

service

5

Everything went well

16 November 2019

service

5

Everything sorted in the minimum of time

15 November 2019

service

5

Took exactly time expected.

14 November 2019

service

5

The work was conducted quickly

14 November 2019

service

5

Sytner Sheffield diagnosed the problem straight away and gave me a very clear explanation via the service video explaining how they fixed the problem. Fantastic service

14 November 2019

service

1

Poor customer service. Lack of communication.

13 November 2019

service

5

My service was booked in a very short notice, and I was given a courtesy lift to the shopping centre so I did not have to sit about waiting.

12 November 2019

sales

5

David explained all our options, was patient while we decided on the model, explained the delivery process and kept us informed all the way to picking up the car. The whole ambience at MINI Centre is welcoming and professional.

12 November 2019

service

5

Well organized and everything explained after the service

11 November 2019

service

5

As explained above

11 November 2019

sales

5

A painless process, kept informed at every stage giving me added confidence that future servicing will be equally efficient.

10 November 2019

service

4

Just one negative, I would have expected the mini to have been serviced and booked stamped before I collected it. It is important to me that I have the evidence and there is not gap in the documentation

10 November 2019

service

5

Very efficient service

10 November 2019

service

5

Honest and clear about what's happening and what may or may not be chargeable work.

10 November 2019

service

5

After initially receiving a bill for repairs which was unexpected I was contacted by Maya who took the issue up with the manufacturers. Maya provided me with regular updates in relation to the repairs and informed me of progress made. Fab service!

08 November 2019

service

5

The service centre and staff were great, the whole set up you've got works really well (drive in service area) and is very relaxing.

08 November 2019

service

3

Quite expensive though realise it was 20000 miles Recommended 3 new tyres 2 over limit one nail in. Quoted over £400 for 3 Local supplier said needed two, the nail could be safely plugged. We got good quality tyres and repair for £170

07 November 2019

sales

5

The showroom was very impressive and all the staff were friendly and professional. I would recommend Sytner Sheffield and Reece to anyone looking to purchase a mini.

05 November 2019

service

4

Great service as usual , wouldn't mind paying less