Quick and informative

I've used them for 14 years for my 3 minis

Pleasant staff. Offered a drink and had somewhere to sit whilst work was being done.

Professional staff with excellent product knowledge. From ordering my mini to collection I was kept informed at all times. I have to say that the whole experience was amazing . A customer experience I have never had with any other car dealership.

Flat tyre and was sorted asap

Smooth and slick transition and very impressed with the new viewing area. The whole experience was made to feel very special.

Nothing to much trouble and Luke is still as attentive and always returns my calls

Jonathan was polite, professional and honest with me and provided me with relevant information. All of the repairs were carried out in the timescale which was advised prior. MINI recommended parts were used.

First time using mini and bmw Sheffield after purchased my mini back in May. Requested if I could pick the car up before 2pm and they did the service and contact me well before this time . The service department was clean and The coffee was not bad.

Prompt service All fully explained

A very smooth experience. The car arrived before the 6 week date given. No complaints with any of it. The big reveal was a great surprise!!

Our sales person Reece was very helpful and provided an excellent service.

EVERYONE DOES WHAT THEY SAY THEY WILL DO

Contact and staff was amazing

As I said previously, from greeting to driving away, a completely professional service.

Constant communication during the build process to collection. Everyone that works at Sytner Sheffield is geared to making you feel as welcome as possible, when you are at the dealership.

After the software update the car kept advising me that the tyre pressures needed to checked and reset. I would have expected the engineer to clear this. Also I have now lost my Bluetooth connection to my phone and wasn't advised this would/could hap

Super service

Experience was fine

Collection, garage, service person on end of phone all gave very good service

MOT and new tyres fitted within the estimated time and I was remembered and treated like a valued customer. I felt my custom was appreciated.

Lisa was lovely and very helpful

Friendly service, on time, detailed explanations of work required and performed

Everything taken care of from the moment I arrived. Johnathan P who I was dealing with, was polite, friendly and plain speaking. He kept me informed throughout the time my car was with you. A very professional experience I have to say. :-)

Too many points of contact - hardly seemed to do anything for the service

Up Market

All on time and nice to deal with

The service went fine and the team were happy to provide a quote for some additional work. I did however ask about a warranty issue which i never received feedback on, despite contacting to ask. I'm now out of warranty and the issue wasn't fixed.

Friendly but professional environment. Pleasant space indoors where every model can be viewed and inspected without being pestered by salespeople yet salespeople are readily on hand should advise be needed.

The dealership was very informative and the sales lady was very really good

Overall very satisfied except for the process of returning existing mini to mini FS

Everything went well

Everything sorted in the minimum of time

Took exactly time expected.

The work was conducted quickly

Sytner Sheffield diagnosed the problem straight away and gave me a very clear explanation via the service video explaining how they fixed the problem. Fantastic service

Poor customer service. Lack of communication.

My service was booked in a very short notice, and I was given a courtesy lift to the shopping centre so I did not have to sit about waiting.

David explained all our options, was patient while we decided on the model, explained the delivery process and kept us informed all the way to picking up the car. The whole ambience at MINI Centre is welcoming and professional.

Well organized and everything explained after the service

As explained above

A painless process, kept informed at every stage giving me added confidence that future servicing will be equally efficient.

Just one negative, I would have expected the mini to have been serviced and booked stamped before I collected it. It is important to me that I have the evidence and there is not gap in the documentation

Very efficient service

Honest and clear about what's happening and what may or may not be chargeable work.

After initially receiving a bill for repairs which was unexpected I was contacted by Maya who took the issue up with the manufacturers. Maya provided me with regular updates in relation to the repairs and informed me of progress made. Fab service!

The service centre and staff were great, the whole set up you've got works really well (drive in service area) and is very relaxing.

Quite expensive though realise it was 20000 miles Recommended 3 new tyres 2 over limit one nail in. Quoted over £400 for 3 Local supplier said needed two, the nail could be safely plugged. We got good quality tyres and repair for £170

The showroom was very impressive and all the staff were friendly and professional. I would recommend Sytner Sheffield and Reece to anyone looking to purchase a mini.

Great service as usual , wouldn't mind paying less