About Your Local MINI Retailer

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OUR CUSTOMER REVIEWS

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

140 ratings and 102 comments received in the last 90 days.

02 July 2025

Supportive

15 June 2025

Overall, very satisfied. Fergus was great at communicating.

05 June 2025

Just a really painless process

04 June 2025

All went quite smoothly

04 June 2025

Kept informed and and all queries dealt with quickly and efficiently

01 June 2025

Great service from Paul kept us informed on delivery date.

30 May 2025

Cant fault it.

25 May 2025

Very good experience

24 May 2025

Very

03 May 2025

Arrived faster than expected which is a bonus.

See all reviews

02 May 2025

Mathew Watkins was very efficient friendly and courteous.

02 May 2025

It was just a smooth transaction.

30 April 2025

Didn't come in expecting to purchase a car but the dealer went the extra mile to find something that worked for me. Also being treated with kindness and no rush goes a long way for me.

15 April 2025

Sytner Mini were fantastic and Jody our salesman was very helpful and kept us informed throughout the process

11 April 2025

Jody Brown was spot on helping me during the order and delivery of my new car. The process wasn't pushy in any way, was straightforward and completely stress free.

30 June 2025

excellent service

27 June 2025

Just had a slight issue, but was quickly resolved. I wasn't told I had to pay for courtesy car. Which I didn't have to pay in the end. But it will put me off in the future if I have to pay for courtesy car. I could test drive without paying.

26 June 2025

Went through everything so I knew what I'd booked and what cost. Was courteous and friendly. Was sent a short video and followed that up with a quick phone call, offering extra service if I required.

20 June 2025

I had such a good time! Felt like such a luxurious experience and I was treated so well by Jason in particular! Considering I was very lost and didn't have much of an idea what I was doing, I was very well looked after!:)

19 June 2025

Again great staff and great dealership

19 June 2025

I was happy that my car was dealt with professionally,I was kept informed and it came back to me clean.

19 June 2025

Again very nice and friendly staff who remember you from ine visit to the next. Nice that you get a video from the mechanic with an overview of your cars condition.

19 June 2025

They really put me off getting another mini - never from them again. Rude money grabbing humans

19 June 2025

Straightforward and easy

19 June 2025

Work required carried out in time specified.

See all reviews

15 June 2025

No issues at all

15 June 2025

Brilliant from start to finish.

14 June 2025

The service was good.

14 June 2025

I wanted to clear up so confusion please I brought 3 different cars two of them s11ayp and S4NGP for MOT I was asked if I wanted a wash and clean I said yes to then find both did not have a clean. Is this because we only had a MOT on them is this w

12 June 2025

Nice and helpful, keep you in touch with what's happening and easy to talk to .

12 June 2025

Would have been a five but see answer to previous question. Now need to find time to ring again when I am at work all day and struggle to make personal calls

12 June 2025

Great

11 June 2025

As above

11 June 2025

They just got on with the job and explained what they was doing

09 June 2025

No issues at all.Very happy.

08 June 2025

Overall very satisfied..loked after by all

08 June 2025

All Sorted efficiently

07 June 2025

All good. Video and updates helpful, you can tell everyone has been trained in customer service, you all try hard to be polite, helpful and give good service

07 June 2025

All tasks completed including fitting in extra brake pad abd disc replacement

07 June 2025

Fantastic customer service

07 June 2025

we had a named person, Jason@Sytner Sheffield who took care of us from our arrival until completion, giving full explanation of work carried out, with a follow up phone call to check we were satisfied with our visit. V good car valet +++ mini app+++

02 June 2025

Booked in for a recall. Appointment on time. Check done and clean car returned. Clear video of inspection. Staff friendly. Lovely building with excellent toilet facilities.

02 June 2025

As above

29 May 2025

They did everything that needed doing now and brought up the things that should be done soon and asked if I wanted them doing too. My car was returned lovely and clean inside and out.

28 May 2025

Service completed in good time

26 May 2025

Responded promptly to emails, resolved issues promptly and professionally, and all staff were very friendly and Good Service

26 May 2025

Very good

26 May 2025

Make you feel welcome and always check that we are satisfied. Love your coffees and watching tv while car is in for service etc

26 May 2025

Speedy, friendly, professional and helpful service.

25 May 2025

Can't fault them

25 May 2025

Good service

24 May 2025

All done perfectly and high quality.

24 May 2025

I had to have new tyre fitted and I asked that they check all the tyre pressures after to make sure they were all the same. Unfortunately that didn't happen.

24 May 2025

See below.

24 May 2025

Please see comments above

23 May 2025

Very friendly team

23 May 2025

As above

23 May 2025

Car looked great and was all sorted.

21 May 2025

Mini rang to inform of progress and kept us informed.

21 May 2025

Professional and cordial atmosphere as always.

21 May 2025

Lisa took great care of me, kept me informed. Even went to the trouble of checking my warranty details on the car without asking and saved me over £500. True dedication to customer service and very appreciated.

21 May 2025

Brilliant, all problems resolved all questions answered

20 May 2025

Always keep you informed of progress through the service. Friendly staff and comfortable waiting area.

20 May 2025

It's very easy to book your car in for a service. You are kept up-to-date with what's happening with your car. What part of the service is happening currently? And when you can pick your car up

19 May 2025

Keep you informed

18 May 2025

Friendly, competent staff kept me informed throughout

18 May 2025

15 May 2025

All really good, very quick.

14 May 2025

Very thorough service. Good video information.

12 May 2025

Great

12 May 2025

it wasn't hoovered out vey well

11 May 2025

I have bought several cars from you and I will continue to do so. Thanks

10 May 2025

There were unexpected delays which happen from time to time but you more than made up for them.

10 May 2025

I was treated well and the review my car received was done promptly.

10 May 2025

Very professional in terms of explanation of work to be done and the excellent staff in the service department

10 May 2025

They were brilliant, can't say anything else ????

10 May 2025

See above response

08 May 2025

Fast and efficient

03 May 2025

very satisfied

02 May 2025

No complications.

02 May 2025

Very welcoming, helpful staff. Staff introduced themselves gave clear information & explanations of processes as needed. Special thanks to the meet & greet man, the lady overseeing the service, the cafe lady & mechanics for the video & service info.

30 April 2025

JASON IS ALWAYS HELPFUL

30 April 2025

I was well informed during the repair of my vehicle

30 April 2025

The loan car was ready and charged ,

25 April 2025

Again, the lack of contact clouded the issue

24 April 2025

Efficient and dedicated team

24 April 2025

Easy check in and collection. Useful health check video and telephone call with explanation of options and best practice

24 April 2025

Service completed in the time stated and I was looked after whilst waiting

21 April 2025

The service has been brilliant, not just with our Mini but with the three series I purchased back in December 2024.

21 April 2025

Again my score is not based on my mini assistant Jason - I would score him 10. It's based on two vehicle inspection's a week apart showing very different information . I have raised this with on a recent call back from the team .

21 April 2025

Prompt availability to fix my issue that fitted in around my work

21 April 2025

Good communication throughout process.

19 April 2025

No issues, kept informed of progress

19 April 2025

Staff are extremely courteous

19 April 2025

everything explained what furnaces will be made in the car

18 April 2025

The videos are very clear and informative and help give the customer confidence as it feels honest. Jason was very helpful as usual, and kept me up to date with progress and helped recommend what I needed as a customer.

17 April 2025

All the work was completed on time and the video that I was sent was very informative

17 April 2025

The work was completed on time

17 April 2025

See above, I was 10 days without my car,in fact any car. Synter did their best to try and help, however BMW's lack of response was very frustrating and disappointing. The inconvenience was massive. BMW score would be 1 star or less.

16 April 2025

Excellent communication and customer service

16 April 2025

Fast and friendly

09 April 2025

It was quick and easy with very little time waiting around.

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