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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
219 ratings and 146 comments received in the last 90 days.
19 March 2024
Everything was as promised
17 March 2024
Brilliant service
13 March 2024
Holly was a pleasure to deal with
11 March 2024
Highly satisfied!
11 March 2024
5 stars!! Completely satisfied! The system here isn't letting me select 5 stars!
10 March 2024
Outstanding service from the Sales staff ( Sam Chadwick ) immediate response to enquiry with video, really went the extra mile to find the vehicle I wanted and then when I asked for another spec this was found as well ! I signed up straightaway!
09 March 2024
attentive and eager to help .I felt made to feel welcome, not kept waiting for appointments, always got back in touch after time away from desk. if it took 3 times to make me understand something it was not a problem.
08 March 2024
Oliver made this straightforward and clear for me.
08 March 2024
Easy to deal with
07 March 2024
It was superb. A wonderful experience from start to finish with great staff, great facilities and a very clean and professional environment.
07 March 2024
Very straightforward
06 March 2024
Mathew was very helpful in answering any queries and providing regular updates
06 March 2024
Nice people know their stuff
06 March 2024
Responsive
06 March 2024
Straight forward. Quickly processed. All questions were answered
06 March 2024
Great modern set up with good facilities, lots of space and nice to see so many different cars together.
06 March 2024
Jodi was very engaging and helpful. The process to buy the car was seamless
06 March 2024
Great service, I changed my mind and had level 2 extras, no problem to change and it was first scheduled for may so to come on new reg day the 1st march was excellent
06 March 2024
Came on the day it was arranged.
06 March 2024
Very efficient service
04 March 2024
Great communication
28 February 2024
Lovely clean proffessional mini centre staff are very approacable and helpful
28 February 2024
Very quick and effecient
28 February 2024
Dealt with Jody second time round now Very good
28 February 2024
Got my new car with a friendly service
27 February 2024
An absolutely disgusting service
26 February 2024
I had filled all the documents out online but the system was down so I had to fill them all out again in the showroom which took quite along time.
26 February 2024
Harry explained the process very well and what my journey would be like. Had my first ever test drive!! All my questions were answered as many times as I needed. Up to the delivery of the car I was kept informed and the hand over was perfect!
25 February 2024
N/A
24 February 2024
Very satisfied. Professional but friendly service. Wasn't pushy. Listened to my requirements & delivered
23 February 2024
Lovely welcoming place, staff, (in particular Ollie), were excellent
23 February 2024
Paul my sales man kept me well informed throughout the process. He was very knowledgable about the brand and took the time to explain the card the technical features which was very much appreciated.
23 February 2024
Process went very smoothly. Very good service, presentation and knowledge of the product were excellent.
23 February 2024
So easy. Jody showed us all the controls and made sure I was comfortable before I drove off.
23 February 2024
I was well looked after and not kept waiting
23 February 2024
The whole experience from phone call to ask if I was ready to update to a new car to driving out of the showroom was fantastic I never felt pressured and came away with exactly what I wanted
22 February 2024
Excellent sales experience
22 February 2024
Excellent service
22 February 2024
Holly was exceptional with my last order, all the way through to delivery. Regular updates. Nothing was too much trouble. She even sorted my Private Reg Plate switchover so I could avoid any delays in the changes!
22 February 2024
The staff were very attentive and found me a car that suited what I was looking for. Harry sold me the car but was injured when I went to collect it but they smoothly passed over the responsibility to a lady in the team who was excellent too
22 February 2024
Jody understood all our needs. Friendly, fair, verg approachable.
22 February 2024
Always a pleasure dealing with Sytner Mini Sheffield.
22 February 2024
Simple and easy, didn't have to wait too long to collect my car either
22 February 2024
Quality product and great service from your sales rep
22 February 2024
Everything went smoothly no problems at all
30 January 2024
Our experience buying our Mini was extremely satisfactory. Paul went out of his way to meet our expectations.
28 January 2024
Extremely satisfied. All staff we came in contact with were extremely knowledgable. At no time did we feel under any pressure to purchase. Both the initial purchase & handover was quick, seamless & stress free..
28 January 2024
Again our needs were taken care of.
28 January 2024
Well informed throughout
27 January 2024
everything was very straightforward
27 January 2024
Ferguson made the whole experience easy from start to finish and was very helpful and informative. Tammy also made sure I understood the finance agreement and what I was signing up to. They both made sure the car and finance was the right one for me.
22 January 2024
Jody was attentive and listened to what we wanted
19 January 2024
Everything went smoothly and made the whole thing a pleasant experience
19 January 2024
Jody approached me to upgrade my car early. He was friendly and helpful throughout the process. It was simple and stress free to make the upgrade.
17 January 2024
Great service at Sytner mini Sheffield great job,
17 January 2024
Paul cannon went above and beyond to help us even with most trivial matters. Nothing was too much trouble.
15 January 2024
efficient and friendly service
13 January 2024
Paul was very help all the way through
10 January 2024
The delays in getting the vehicle were beyond the dealership's control. Everything else was done properly and professionally, the people and the premises are all well thought out and promote the brand.
10 January 2024
Paul came in to personally hand over my car despite it not being a working day for the garage. The payment machine refused to connect but he remained calm and came up with a solution. He didn't rush me and listened to my needs.
05 January 2024
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01 January 2024
I love it however might need to bring back in as I cannot get insured on it
29 December 2023
went without a hitch. very pleasant experience
29 December 2023
The staff are always extremely friendly and eager to help. They always seem to try to make sure they offer the best deal available
29 December 2023
The experience was very easy, no fuss and the sales team were very accommodating.
14 March 2024
The service of dropping off is easy and efficient, Jason Cardwell is pleasant and friendly.
13 March 2024
I like to know that everyone knows minis well.
13 March 2024
Went very smoothly dealt with Jason who was very efficient and friendly
13 March 2024
Work done on time, good staff.
13 March 2024
I've been a Sytner customer for over 15yrs, always a great service
12 March 2024
I am highly satisfied with the service provided by Jason and would definitely return
11 March 2024
Great customer service
10 March 2024
Great friendly service with communication throughout. Jason was brilliant!
10 March 2024
Quick and easy very happy with all staff there.
09 March 2024
Great
09 March 2024
All happened as promised, no issues.
08 March 2024
Everything explained well
04 March 2024
Easy to organise and went perfectly as planned
04 March 2024
Quick professional work
03 March 2024
When we picked up the car after service/test we had a problem with a tyre. Jason Cardwell was extremely helpful and sorted it out very promptly. Thank you
01 March 2024
I am always very well looked after. I managed to get additional work done on the day, even though it wasn't originally booked and Jason is always going above and beyond.
01 March 2024
Excellent customer care. Impressive building. Fantastic communication on completion of service.
29 February 2024
Very attentive customer service , delivered efficiently to a busy customer . Jason provided a swift , efficient and very friendly service . Loved that he was a friendly face waiting to great me .
29 February 2024
I had a problem with my Mini, called into Sytner Sheffield, though I did not have an appointment, but they dealt with the issue there and then, I had to wait a little, but I did not expect them to deal with it there and then. Excellent.
29 February 2024
Work done on time, feedback on state of the car provided, friendly staff
29 February 2024
Great service from Jason, but this issue has taken an awful lot of time out of my week, courtesy car access has been a bit of a drama and not sure why a full investigation wasn't ran the first time - feels like we've wasted time. Appreciate was RA.
28 February 2024
The quoted price and time to complete were maintained, allowing me to budget cost & time.
28 February 2024
Again everyone friendly.
28 February 2024
Quick and efficient and very professional
28 February 2024
Great service and communication from your friendly but professional service adviser Jason.
24 February 2024
Fairly straightforward process, emails explaining how to get in etc, staff friendly,
23 February 2024
Did what I asked All done in one visit
23 February 2024
Ben was very helpful
23 February 2024
Exceptional experience
23 February 2024
They gave us good feedback and video of the car
23 February 2024
All work carried out efficiently, and patiently explained.
23 February 2024
Very satisfied no cause for complaints and they quickly rescheduled me when I needed them to with no fuss
22 February 2024
X
22 February 2024
Very happy
28 January 2024
Because I sold my mini last October, I informed you of its sale. I received a video of
24 January 2024
Aspects of my experience have been acceptable and staff polite etc however, the position of BMW themselves in dealing with my recent problem has been stressful and worrying they make a decision then expect the dealership to deliver the message!
24 January 2024
It's my answer to your question
23 January 2024
all staff are friendly. You are kept informed of all works carried out. The car always comes back in pristine condition
23 January 2024
Video feedback explained and discussed on collection.
22 January 2024
Jason was brill! Kept me up to date at all times with the status of my car and very accommodating & professional.
22 January 2024
Overall the process was very thorough and smooth
22 January 2024
it is just such a seamless service
22 January 2024
Easy to arrange & quick service
21 January 2024
Very efficient
21 January 2024
As above
21 January 2024
Friendly, fair and informative
20 January 2024
Reliable and informed about problems
18 January 2024
As far as I'm aware the work service was done within efficiently.
18 January 2024
Found the staff at Sytner to be pleasant and knowledgeable with a professional attitude from showroom to workshop.
18 January 2024
Jason Cardwell was very professional and helpful
18 January 2024
Able to book the time I wanted and have lift to work
17 January 2024
prompt, efficient, staff very helpful and friendly
17 January 2024
Could drive inside was met and served quickly
17 January 2024
Brilliant service. Sorted me a car for the day aswell. Lovely touch
17 January 2024
Consistent high standard of customer service. Never kept waiting. Always happy to go through the details with me so I understand what's being done and why. Friendly and welcoming.
17 January 2024
I gave this answer because Fergus made sure everything went smoothly!
17 January 2024
Smooth check-in, job finished promptly.
17 January 2024
Very efficient, Jason was excellent
15 January 2024
As above
12 January 2024
No problems and great staff.
12 January 2024
Polite
12 January 2024
Very quick to fulfil the oil service
12 January 2024
Easy to book in and my car came back very clean
12 January 2024
The experience is varied - on one hand, everyone I spoke to was polite and did their best, which was appreciated. On the other, the car remains with a faulted code and needing further repair; I am surprised the team was not able to solve it.
06 January 2024
All the staff are helpful and on the ball!
04 January 2024
Excellent service and communication
03 January 2024
Too expensive for a car with so few mechanical parts
03 January 2024
Car was ready on time
03 January 2024
Everything was completed on time and the work carried out was excellent
03 January 2024
Car is fine now
03 January 2024
Five stars for quality service
31 December 2023
Quick turnaround and great communication
30 December 2023
As good as it gets, level of service is near perfection
29 December 2023
My car was repaired and within the time frame I had been given.
29 December 2023
The service was good value for money, because of the mini information gathering prior to my service I knew exactly what the service would entail with no hidden extras
29 December 2023
Am well looked after Friendly welcoming smile You get lovely drinks while waiting as well They have comfort areas and TV to watch
29 December 2023
Service frist class
29 December 2023
as above
29 December 2023
Excellent work
29 December 2023
As above Jason was very helpful
19 March 2024
A relaxed environment where you can browse & explore the cars. Helpful sales people, no feeling of pressure, easy to discuss all aspects.