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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
186 ratings and 157 comments received in the last 90 days.
27 July 2026
Fergus has been brilliant, he has dealt with all our questions and has made changing our vehicle a smooth process.
24 July 2026
Exceptional service throughout the purchase journey.
22 July 2026
Brad was amazing
22 July 2026
My salesman Sam at MINI Sheffield was very knowledgeable and he helped me thoroughly with all my questions and queries.
22 July 2026
Looked after from start to finish. Fergus sold me my last mini so was happy to change with him.
19 July 2026
Fergus was very helpful and other staff helped when Fergus was not available. Excellent customer service.
17 July 2026
Excellent service and communication from Fergus, totally stress free process
14 July 2026
Always happy to deal with Fergus.
14 July 2026
We were treated brilliantly by Mat and the team. They immediately offered us drinks, but didn't pester us while we looked around. We decided on the AceMan and Mat helped us through the process.
11 July 2026
Mathew Watkins kept me updated every step of the process, advising me on timescales, documents and all the details associated with purchasing a new mini. Communication is so important and Mat made the process seamless.
09 July 2026
Mathew was very helpful and always caring
07 July 2026
Friendly staff. Answered my questions
07 July 2026
From walking intro the showroom everything was very professional and well organised. The sales staff were not pushy, but greeted us and let us look around the cars at our own pace. When ready questions were answered with everything well explained.
07 July 2026
The experience was enjoyable. Paul Johnson was very knowledgable, explained the process well, easily contactable and kept me informed of any updates with my purchase. I appreciate the effort he put into ensuring I was getting the right car.
06 July 2026
Very professional, friendly service. Patient and understanding
03 July 2026
Fergus at Sytner Sheffield was brilliant to deal with from start to finish, making the purchase a real pleasure.
03 July 2026
Called in without an appointment and saw Matthew Watkin the sales executive. He spent time with us explaining the models, he was very knowledgeable about the brand. Very nice guy, very helpful.
03 July 2026
I have been a customer of Mini Sheffield for over 20 years. I have always found their customer service second to none. The staff are always very professional, experienced, friendly and helpful.
03 July 2026
Really helpful and friendly service. Ordering the car was really easy and had good communication throughout. Courtney couldn't do enough to help and when we collected, she spent time showing us around the car and also said we could contact her anytim
02 July 2026
Courtney was a pleasure to purchase my new mini from, she is a credit to BMW mini Sheffield. She was very helpful all the way through the purchase and the handover was a lovely experience.
02 July 2026
Good service all round
02 July 2026
Paul was fab, felt cared for and not rushed to make a decision. Everything explained and the handover was great. Thank you!
01 July 2026
It was all down to Cortney she was brilliant from start to finish
30 June 2026
Excellent service Fergus was extremely helpful he explained everything , kept me informed every step of the way thank you
30 June 2026
Good communication and Fergus listened to what I wanted in a car
30 June 2026
Great service
27 June 2026
Fergus is absolutely fantastic. polite welcoming and friendly. From start to finish it's been a pleasure. Thank you so much
26 June 2026
As my first mobility car purchase, the whole experience was seamless. Matthew was friendly, knowledgeable and a pleasure to deal with, making it stress free from start to finish. I couldn't have asked for a better service.
25 June 2026
All the staff were very friendly and helpful throughout the whole process.
25 June 2026
Very helpful in letting me pick the best car for myself
25 June 2026
Courtney Holmes was very helpful in assisting with our purchase and any questions answered promptly she was also super friendly
25 June 2026
Great service
24 June 2026
The showroom was nice, the staff were great and very helpful without any pressure. A great service and there was a good choice of cars to look at too.
17 June 2026
Brad was extremely friendly and informative. Didn't feel pressured. Made contact all way through the sale to delivery of the car.
17 June 2026
This is the second time Fergus has sold me a car. He made everything really easy.
14 June 2026
The team were very good and efficient
14 June 2026
Courtney was fantastic from start to finish. She kept me well informed from start to finish and answered all my email questions.
07 June 2026
Very satisfied, this is my fifth mini from the dealership and the excellent service as well as the quality of the vehicle are what keep me coming back
04 June 2026
Furgus the Sales rep was very informative, pleasant and couldn't be more helpful.
03 June 2026
Excellent information given and explained, spending time to go through everything
03 June 2026
Very professional and friendly staff.
03 June 2026
Everyone and everything was spot on very impressive
02 June 2026
From start to finish the process was quick, easy and uncomplicated thanks to Bradley Allen (sales executive) who was very helpful and very personable not to mention very knowledgeable and he put me at ease which is an important factor in the process.
02 June 2026
Great service nothing was too much trouble great customer service
02 June 2026
Great service.
31 May 2026
Superb service
30 May 2026
Five stars. Very happy with the service I received
27 May 2026
Mathew was fantastic from the initial contact to the support we're receiving now - outstanding service and support.
24 May 2026
Excellent service provided by Mathew at Sheffield. His knowledge of the car and the motability scheme made the whole process easy and not stressful. I enjoyed the experience and Mathew kept me up to date with delivery dates etc with phone calls email
23 May 2026
Such a lovely centre, all staff are so lovely and helpful.
22 May 2026
From initial contact with Jody to collecting my car with Samuel, purchasing my new car has been an effortless experience, great informative friendly service received
19 May 2026
Was highly satifised
19 May 2026
Mathew was absolutely amazing, really helpful and knowledgeable. Nothing was to much. I have a mental disability and he never judged, he explained things so I could understand when I struggled the first time to understand. Truly amazing man.
18 May 2026
Sam looked after us really well and answered all our questions
15 May 2026
The salesman Fergus Simons was excellent and very helpful, polite and courteous.
15 May 2026
Because it was great! Pity you had to "value engineer" the fancy handover experience I had with my previous Mini!
12 May 2026
Mathew watkin who looked after me through my purchase of my new mini was great,he kept me in th loop through the whole process.
29 July 2026
Great. Staff very nice. Made a drink whilst waiting and it's a great place to wait.
29 July 2026
Excellent service. Jason very helpful with regarding updates on my care. He's a asset to the service team
29 July 2026
From the car been dropped the night before and collected the next day was a very good all round experience.
29 July 2026
Booking in was easy, coffee was good, survive was quick and on time
29 July 2026
Servicing and MOT was completed in the time stated
28 July 2026
There was only a couple of minor issues that stopped me giving it a full five stars and that was Id booked a 90 minute slot but it took an extra 60 mins and I was unable to book in online due to incorrect registration number being registered.
24 July 2026
We were waiting twice as long as the appointment should have taken
24 July 2026
Lisa Blythe was very helpful, efficient and kept me updated throughout. She was very professional and friendly & I would highly recommend Sytner Sheffield (Mini)
23 July 2026
Very professional
23 July 2026
I find the online booking system irritating. I used to be able to ring and request a
20 July 2026
Excellent service
20 July 2026
Smooth on day - kept updated - good service. However, found it hard going booking in when I couldn't just speak with someone and had to wait around for WhatsApp and harder to ask queries I felt.
19 July 2026
Great customer service. Mini always go above and beyond
19 July 2026
Another great visit to Sheffield Mini,
18 July 2026
Great service. Slow getting car back
18 July 2026
Everything was as expected
17 July 2026
There isn't enough space/character allowance to type everything out - so what's the point in asking, if I can't explain fully?!!
15 July 2026
The staff are always very professional, friendly and efficient.
14 July 2026
During this specific encounter the service was as expected
14 July 2026
.
14 July 2026
Good update on the service there was a communication issue meaning I sat for 30mins and had to chase up the service desk being aware I was waiting to collect the car. It's not the first time this has happened. He did apologise but need to improve on
14 July 2026
Incorrect replacement part delivered from Germany. Issue with the revised payment process.
14 July 2026
Unfortunately the spare part required for my air conditioner fault was on back order from Germany and took 7 days to deliver resulting in my car held at the centre awaiting delivery
14 July 2026
Great facilitys
14 July 2026
Very helpful service from Matthew Watkin, very professional and knowledgable regarding MINI products.
14 July 2026
Great showroom. Fantastic staff that aren't pushy salesmen and they are very knowledgeable. Paul was great, couldn't have been easer during the whole process.
14 July 2026
Excellent service Great staff
14 July 2026
Helpful and friendly
06 July 2026
Always do a good job
05 July 2026
Great service thank you
02 July 2026
I visited recently for a service and was looked after by Lisa. Lisa checked in on me before and after my appointment and listened to my concerns attentively. She is so lovely and really made me feel looked after. Thank you Lisa!
30 June 2026
great service, lovely people in the MINIservice section and upstairs in MINI sales as well
30 June 2026
Excellent service from all involved
30 June 2026
Very helpful and completely satisfied
30 June 2026
Just a very good experience. Professional and friendly staff. I particularly liked to see the video of my car being inspected. The drive in service feature is very convenient.
30 June 2026
All good with the liaison point/contact Lisa - thank you. However please can you check something. The car is just 3 years old (in for mot) done 17000 miles but needed new brake pads to pass? Down to 1mm, but no warning lights on? Please respond
30 June 2026
Car looked after amazingly by the people at Sheffield, sorted, repaired and back with me the same day !
26 June 2026
Good easy and efficient
25 June 2026
Service levels and ease of engagment
25 June 2026
Easy process
25 June 2026
The staff are very professional and friendly explaining everything that will be happening and after, what had been done.
24 June 2026
Staff are always courteous and professional. Facilities are clean and welcoming and my car is always returned cleaned.
23 June 2026
All staff were excellent.
22 June 2026
Great service
22 June 2026
because I had a task re-setting the seatafter the service
22 June 2026
disappointed that the only mot advisory was the front tyres, the same front tyres we had said looked low when we bought the car last September. assured they were fine & well within the mini used standard. Car only done less than 2000 since purchase
21 June 2026
Excellent service every year .
21 June 2026
Very professional facility,service and staff. Also a great area to wait for your vehicle
20 June 2026
The centre is clean and tidy and the people that you deal with are great!
18 June 2026
Efficient service
18 June 2026
The service was great but the electronic system failed and caused confusion and delays in the purchase
18 June 2026
Lisa was very helpful and made sure my tyres were in stock ahead of my visit. She also sorted my charge flap mechanism as a good will gesture which is very much appreciated, thank you.
17 June 2026
Everything was great.
17 June 2026
Very helpful and good communication
17 June 2026
All staff were very nice,I got a gorgeous courtesy car best I've ever had ??
15 June 2026
Efficient and easy
14 June 2026
Quick and efficient
13 June 2026
Professional and got the car back to me at the given time.
12 June 2026
I was very satisfied during the time we were there waiting for the car to be serviced. The staff were very polite and helpful .
09 June 2026
Did what was required, friendly staff , On time .
08 June 2026
A bit disappointed that my car was taken to Sytner on the Saturday morning only to be put in storage because you were apparently closed for the Bank Holiday Weekend, so nothing happened until tuesday
08 June 2026
Spot on
08 June 2026
Everything done service and MOT satisfactory
08 June 2026
All my questions were answered and felt looked after
08 June 2026
Although a free service I booked wash and valet it had been washed but had not been cleaned inside
08 June 2026
Wait exceeded expected time and expensive. Small thing but the car wasnt washed and valeted either
08 June 2026
Process was speedy and efficient great sales consultant in Courtney nothing was too much trouble
08 June 2026
Jason is very helpful and gave excellent servicce
07 June 2026
Excellent process
06 June 2026
A superb experience from the moment I was greeted, to the space provided for me to work to the point I left with my car. Thank you Ben, John and the team
04 June 2026
Wondfull service staff very helpful
03 June 2026
Clear communication and professional service
03 June 2026
Good drop off and collection. Delays could be improved but acceptable
03 June 2026
The experience from start to finish was of a very professional nature. The salesman (Bradley Allen) was very product knowledgeable and couldn't have been more helpful
03 June 2026
Helpful staff, trusted the work they would carry out.
02 June 2026
The Staff are always friendly and pleasant .
01 June 2026
Love sitting and waiting watching the world go by..treated very well.
01 June 2026
Polite, efficient and great customer service.
01 June 2026
A faulty part was fitted to my car which caused great concerns..having just had a major service
01 June 2026
Excellent people
01 June 2026
Handover of the car was prompt and the oil change was completed on time. However, the 'courtesy phone call' left as a message the day before was unintelligible.
29 May 2026
I was assisted on arrival, due to the fault, without any hesitate. I was assigned a service partner who kept me informed throughout the time. I was also pleased with the outcome of the work carried out.
27 May 2026
Took good care of me and the car
27 May 2026
Aways receive a great, professional and friendly service. Nothing is too much trouble, and are always happy to go above and beyond
27 May 2026
Outstanding service!
27 May 2026
The service I received on this visit was the worse that I have ever experienced at Mini. I had to wait over 7 hours to get my car back and had to ring up several time to check when my car was ready for collection.
27 May 2026
Service from start to finish is just exceptional.. great staff, very welcoming.
27 May 2026
Had no issues at all, booking was easy, staff's friendly and informative.
27 May 2026
Good service from start to finish
27 May 2026
Helpful and attentive throughout
21 May 2026
Replacing the software took much longer than expected. Arrived at about 10-00 something and left at about 4-00. We went to Meadowhall for a few hours. Staff kept asking if we were OK or needed a drink.
20 May 2026
Customer service was very good
18 May 2026
The staff were very friendly and kept me informed on all the stages of my service.
17 May 2026
Wry friendly. I was treated when I arrived and everything was very professional
17 May 2026
Friendly service done in timely manner
17 May 2026
Friendly service Not sure I was given a full answer to my questions
17 May 2026
The staff are very friendly and i felt welcomed from the moment i stepped in. they had great knowledge of all the vehicles and features of the cars. They have kept in touch via phone after purchase of the vehicle to ensure everything is ok
17 May 2026
Service was very good but the pricing and costing is absolutely ridiculous.
15 May 2026
Jason was great, I was very pleased with the service and information provided
FIND Sytner Sheffield.
Address
- Brightside Way, Sheffield, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 0114 2565 901
Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton
Address
- Brightside Way, Sheffield, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0114 2565 901
Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton
28 July 2026
Very responsive and friendly team.