About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

159 ratings and 130 comments received in the last 90 days.

27 May 2026

Mathew was fantastic from the initial contact to the support we're receiving now - outstanding service and support.

24 May 2026

Excellent service provided by Mathew at Sheffield. His knowledge of the car and the motability scheme made the whole process easy and not stressful. I enjoyed the experience and Mathew kept me up to date with delivery dates etc with phone calls email

23 May 2026

Such a lovely centre, all staff are so lovely and helpful.

22 May 2026

From initial contact with Jody to collecting my car with Samuel, purchasing my new car has been an effortless experience, great informative friendly service received

19 May 2026

Mathew was absolutely amazing, really helpful and knowledgeable. Nothing was to much. I have a mental disability and he never judged, he explained things so I could understand when I struggled the first time to understand. Truly amazing man.

19 May 2026

Was highly satifised

18 May 2026

Sam looked after us really well and answered all our questions

15 May 2026

The salesman Fergus Simons was excellent and very helpful, polite and courteous.

15 May 2026

Because it was great! Pity you had to "value engineer" the fancy handover experience I had with my previous Mini!

12 May 2026

Mathew watkin who looked after me through my purchase of my new mini was great,he kept me in th loop through the whole process.

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03 May 2026

The retailer were great but after 3 issues with finance and the first order being out through as cash it did get worrying and a hit tiresom. Thanks to Jody and Sam at Sytner Mini Sheffield

02 May 2026

They were understanding of my needs at all times.

02 May 2026

Amazing

02 May 2026

Jayden did a great job Roy in touch all along cannot fault the service provided

30 April 2026

The centre was clean, well laid out and the staff friendly and helpful.

29 April 2026

Excellent customer service

28 April 2026

It has been quite difficult to contact the centre with a difficult to navigate automated phone system. The computer system also unfortunately lost my finance info. Communication didn't flow regarding this.

27 April 2026

Excellent and friendly explained everything that we need to know as we went through the ordering system

25 April 2026

Fergus was very helpful , explaining everything , but not pushing me at all

23 April 2026

Mathew Watkins, the salesman went above and beyond to ensure my satisfaction.

22 April 2026

Everything about the purchasing experience was positive. The facility, atmosphere of the experience and in particular the professionalism of the sales executive were all first rate

21 April 2026

The process was made simple on ordering and the delivery of the new car was great - I noticed the attention to detail!

21 April 2026

Courtney Holmes worked w' us to search stock, pricing, & availability. In the end she was able to help us find our new CountrymanE. We especially appreciated Courtney's approach to listen & take our requirements into account throughout the process.

19 April 2026

All done really smoothly by fergus

18 April 2026

Returning customer. Halliwell Jones Chester are crooks. They mislead you with servicing servicing pricing and their salespeople are shiny suited spivs. Sytner Sheffield are nothing like this. Supportive, welcoming and a pleasure to deal with.

16 April 2026

Jody then Fergus were both great (& the guy who I did the test drive with, sorry can't remember his name). They were all very patient & tolerant of my minimal technology skills & not having driven an automatic (larger) car in a long time! Thank you.

16 April 2026

Really satisfied with the experience I had with Courtney. She clearly explained all of my options and communicated with me throughout the process.

14 April 2026

Constantly given updates

14 April 2026

Excellent customer service by Courtney. Gave me all the information I needed and answered all my questions in a timely manner.

12 April 2026

Happy with the first contact to handover

09 April 2026

Synter Sheffield had a huge range of new and used minis. It was great to walk around and view all the different models and colours available. Staff where friendly and knowledgeable.

07 April 2026

Lovely efficient sales man my previous 3 cars were Porsche so wasn't expecting service to rival but it did Thankyou

06 April 2026

A very positive experience at Sytner Mini Sheffield. Wonderful customer service, new car information explained clearly, kept informed/ updated regularly. Did not have to wait long for delivery of new car.

04 April 2026

Kept in the loop with what was going on and looking at app for updates

03 April 2026

Mathew was fantastic all through the sales process. From the moment I sent an email enquiring and Mat phoning me to arrange an appointment for a test drive to picking up my new car earlier this week Mat was so helpful and kind.

01 April 2026

Excellent service

01 April 2026

The process was very efficient and tailored to our needs and we had plenty of time to discuss and see various options

31 March 2026

Matthew was so professional and really helpful and understood everything I needed for my needs.

31 March 2026

Very professional fergus was always on hand to help nothing too small

31 March 2026

Matthew provided a fantastic experience from order appointment to delivery. He was professional, helpful, and kept me informed throughout. Everything went smoothly, and he made the process easy and stress-free. Highly recommend - 5 star service!

30 March 2026

My sale was dealt with very efficiently by Jodie Brown. I purchased my last mini with him and would go to him again.

29 March 2026

I found it easy to dicuss my needs with the sales assistant who was very helpful and understanding his advice was of great benefit.I needed to check back with him before making a decision and found nothing was too much trouble

27 March 2026

Overall, I was very satisfied with my experience. Our mini arrived sooner than expected and everything was completed quickly and efficiently.

27 March 2026

Excellent service. Really helpful, supportive and knowledgeable staff.

26 March 2026

Mathew was incredibly friendly and professional and made the whole experience seamless and easy.

25 March 2026

Samuel Proctor made good the hand over at the second attempt through no fault of Sytner

24 March 2026

Fergus was very professional, astute and very accommodating, understanding customer needs, nothing was too much trouble..,

24 March 2026

Communication

23 March 2026

Mathew was very helpful and extremely professional at all times.

23 March 2026

Car is great

23 March 2026

Friendly staff, transparent and happy to discuss options

15 March 2026

Jordan and Sam we're fantastic, great job!

11 March 2026

From start to finish I was given the best possible service. The whole team were professional, friendly, and knowledgeable, particularly Jody who was my sales person.

10 March 2026

Great service, Jody was very helpful

08 March 2026

Jody made everything easy and enjoyable. Dan also explained the finance so well

08 March 2026

No sales pressure excellent service and delivery of car

07 March 2026

Everyone was extremely knowledgable, helpful and friendly.

06 March 2026

Really professional, yet friendly and personal service. Felt very well looked after, nothing was too much trouble.

04 March 2026

Good communication Everything explained in detail Fergus was top notch couldn't have had a better sales person.

02 March 2026

Great customer service as always. Jody sorted us a deal after it was no longer available to keep our custom due to losing money half way through our pcp agreement. We now have a more suitable car ahead of starting a family

27 May 2026

Had no issues at all, booking was easy, staff's friendly and informative.

27 May 2026

Outstanding service!

27 May 2026

Helpful and attentive throughout

27 May 2026

Good service from start to finish

27 May 2026

Aways receive a great, professional and friendly service. Nothing is too much trouble, and are always happy to go above and beyond

27 May 2026

Took good care of me and the car

27 May 2026

Service from start to finish is just exceptional.. great staff, very welcoming.

27 May 2026

The service I received on this visit was the worse that I have ever experienced at Mini. I had to wait over 7 hours to get my car back and had to ring up several time to check when my car was ready for collection.

21 May 2026

Replacing the software took much longer than expected. Arrived at about 10-00 something and left at about 4-00. We went to Meadowhall for a few hours. Staff kept asking if we were OK or needed a drink.

20 May 2026

21 April 2026

Staff friendly and professional - work completed on time to excellent standard and within quoted price

First experience of being looked after by the Mini side of Sytner Sheffield, every bit as good as BMW. Kept in the loop at all times and excellent video showing how my car is performing.

08 April 2026

Quick, friendly and efficient

Great service

03 March 2026

Always a professional and efficient service at Sheffield.

02 March 2026

Professional service

02 March 2026

Great service - completed on time

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Sheffield.

Address

Brightside Way, Sheffield, S9 2RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

0114 2565 901

Map

Areas served

Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton

View map

Address

Brightside Way, Sheffield, S9 2RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0114 2565 901

Map

Areas served

Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton

View map