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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
175 ratings and 146 comments received in the last 90 days.
17 June 2026
Brad was extremely friendly and informative. Didn't feel pressured. Made contact all way through the sale to delivery of the car.
14 June 2026
The team were very good and efficient
14 June 2026
Courtney was fantastic from start to finish. She kept me well informed from start to finish and answered all my email questions.
07 June 2026
Very satisfied, this is my fifth mini from the dealership and the excellent service as well as the quality of the vehicle are what keep me coming back
04 June 2026
Furgus the Sales rep was very informative, pleasant and couldn't be more helpful.
03 June 2026
Excellent information given and explained, spending time to go through everything
03 June 2026
Very professional and friendly staff.
03 June 2026
Everyone and everything was spot on very impressive
02 June 2026
Great service.
02 June 2026
Great service nothing was too much trouble great customer service
02 June 2026
From start to finish the process was quick, easy and uncomplicated thanks to Bradley Allen (sales executive) who was very helpful and very personable not to mention very knowledgeable and he put me at ease which is an important factor in the process.
31 May 2026
Superb service
30 May 2026
Five stars. Very happy with the service I received
27 May 2026
Mathew was fantastic from the initial contact to the support we're receiving now - outstanding service and support.
24 May 2026
Excellent service provided by Mathew at Sheffield. His knowledge of the car and the motability scheme made the whole process easy and not stressful. I enjoyed the experience and Mathew kept me up to date with delivery dates etc with phone calls email
23 May 2026
Such a lovely centre, all staff are so lovely and helpful.
22 May 2026
From initial contact with Jody to collecting my car with Samuel, purchasing my new car has been an effortless experience, great informative friendly service received
19 May 2026
Mathew was absolutely amazing, really helpful and knowledgeable. Nothing was to much. I have a mental disability and he never judged, he explained things so I could understand when I struggled the first time to understand. Truly amazing man.
19 May 2026
Was highly satifised
18 May 2026
Sam looked after us really well and answered all our questions
15 May 2026
The salesman Fergus Simons was excellent and very helpful, polite and courteous.
15 May 2026
Because it was great! Pity you had to "value engineer" the fancy handover experience I had with my previous Mini!
12 May 2026
Mathew watkin who looked after me through my purchase of my new mini was great,he kept me in th loop through the whole process.
03 May 2026
The retailer were great but after 3 issues with finance and the first order being out through as cash it did get worrying and a hit tiresom. Thanks to Jody and Sam at Sytner Mini Sheffield
02 May 2026
They were understanding of my needs at all times.
02 May 2026
Amazing
02 May 2026
Jayden did a great job Roy in touch all along cannot fault the service provided
30 April 2026
The centre was clean, well laid out and the staff friendly and helpful.
29 April 2026
Excellent customer service
28 April 2026
It has been quite difficult to contact the centre with a difficult to navigate automated phone system. The computer system also unfortunately lost my finance info. Communication didn't flow regarding this.
27 April 2026
Excellent and friendly explained everything that we need to know as we went through the ordering system
25 April 2026
Fergus was very helpful , explaining everything , but not pushing me at all
23 April 2026
Mathew Watkins, the salesman went above and beyond to ensure my satisfaction.
22 April 2026
Everything about the purchasing experience was positive. The facility, atmosphere of the experience and in particular the professionalism of the sales executive were all first rate
21 April 2026
The process was made simple on ordering and the delivery of the new car was great - I noticed the attention to detail!
21 April 2026
Courtney Holmes worked w' us to search stock, pricing, & availability. In the end she was able to help us find our new CountrymanE. We especially appreciated Courtney's approach to listen & take our requirements into account throughout the process.
19 April 2026
All done really smoothly by fergus
18 April 2026
Returning customer. Halliwell Jones Chester are crooks. They mislead you with servicing servicing pricing and their salespeople are shiny suited spivs. Sytner Sheffield are nothing like this. Supportive, welcoming and a pleasure to deal with.
16 April 2026
Jody then Fergus were both great (& the guy who I did the test drive with, sorry can't remember his name). They were all very patient & tolerant of my minimal technology skills & not having driven an automatic (larger) car in a long time! Thank you.
16 April 2026
Really satisfied with the experience I had with Courtney. She clearly explained all of my options and communicated with me throughout the process.
14 April 2026
Excellent customer service by Courtney. Gave me all the information I needed and answered all my questions in a timely manner.
14 April 2026
Constantly given updates
12 April 2026
Happy with the first contact to handover
09 April 2026
Synter Sheffield had a huge range of new and used minis. It was great to walk around and view all the different models and colours available. Staff where friendly and knowledgeable.
07 April 2026
Lovely efficient sales man my previous 3 cars were Porsche so wasn't expecting service to rival but it did Thankyou
06 April 2026
A very positive experience at Sytner Mini Sheffield. Wonderful customer service, new car information explained clearly, kept informed/ updated regularly. Did not have to wait long for delivery of new car.
04 April 2026
Kept in the loop with what was going on and looking at app for updates
03 April 2026
Mathew was fantastic all through the sales process. From the moment I sent an email enquiring and Mat phoning me to arrange an appointment for a test drive to picking up my new car earlier this week Mat was so helpful and kind.
01 April 2026
Excellent service
01 April 2026
The process was very efficient and tailored to our needs and we had plenty of time to discuss and see various options
31 March 2026
Matthew provided a fantastic experience from order appointment to delivery. He was professional, helpful, and kept me informed throughout. Everything went smoothly, and he made the process easy and stress-free. Highly recommend - 5 star service!
31 March 2026
Very professional fergus was always on hand to help nothing too small
31 March 2026
Matthew was so professional and really helpful and understood everything I needed for my needs.
30 March 2026
My sale was dealt with very efficiently by Jodie Brown. I purchased my last mini with him and would go to him again.
29 March 2026
I found it easy to dicuss my needs with the sales assistant who was very helpful and understanding his advice was of great benefit.I needed to check back with him before making a decision and found nothing was too much trouble
27 March 2026
Excellent service. Really helpful, supportive and knowledgeable staff.
27 March 2026
Overall, I was very satisfied with my experience. Our mini arrived sooner than expected and everything was completed quickly and efficiently.
26 March 2026
Mathew was incredibly friendly and professional and made the whole experience seamless and easy.
25 March 2026
Samuel Proctor made good the hand over at the second attempt through no fault of Sytner
24 March 2026
Communication
24 March 2026
Fergus was very professional, astute and very accommodating, understanding customer needs, nothing was too much trouble..,
23 March 2026
Friendly staff, transparent and happy to discuss options
23 March 2026
Mathew was very helpful and extremely professional at all times.
23 March 2026
Car is great
17 June 2026
Everything was great.
17 June 2026
Very helpful and good communication
17 June 2026
All staff were very nice,I got a gorgeous courtesy car best I've ever had ??
15 June 2026
Efficient and easy
14 June 2026
Quick and efficient
13 June 2026
Professional and got the car back to me at the given time.
12 June 2026
I was very satisfied during the time we were there waiting for the car to be serviced. The staff were very polite and helpful .
09 June 2026
Did what was required, friendly staff , On time .
08 June 2026
Spot on
08 June 2026
Jason is very helpful and gave excellent servicce
08 June 2026
Process was speedy and efficient great sales consultant in Courtney nothing was too much trouble
08 June 2026
All my questions were answered and felt looked after
08 June 2026
Everything done service and MOT satisfactory
08 June 2026
A bit disappointed that my car was taken to Sytner on the Saturday morning only to be put in storage because you were apparently closed for the Bank Holiday Weekend, so nothing happened until tuesday
08 June 2026
Wait exceeded expected time and expensive. Small thing but the car wasnt washed and valeted either
08 June 2026
Although a free service I booked wash and valet it had been washed but had not been cleaned inside
07 June 2026
Excellent process
06 June 2026
A superb experience from the moment I was greeted, to the space provided for me to work to the point I left with my car. Thank you Ben, John and the team
04 June 2026
Wondfull service staff very helpful
03 June 2026
Clear communication and professional service
03 June 2026
Good drop off and collection. Delays could be improved but acceptable
03 June 2026
Helpful staff, trusted the work they would carry out.
03 June 2026
The experience from start to finish was of a very professional nature. The salesman (Bradley Allen) was very product knowledgeable and couldn't have been more helpful
02 June 2026
The Staff are always friendly and pleasant .
01 June 2026
A faulty part was fitted to my car which caused great concerns..having just had a major service
01 June 2026
Polite, efficient and great customer service.
01 June 2026
Love sitting and waiting watching the world go by..treated very well.
01 June 2026
Handover of the car was prompt and the oil change was completed on time. However, the 'courtesy phone call' left as a message the day before was unintelligible.
01 June 2026
Excellent people
29 May 2026
I was assisted on arrival, due to the fault, without any hesitate. I was assigned a service partner who kept me informed throughout the time. I was also pleased with the outcome of the work carried out.
27 May 2026
Took good care of me and the car
27 May 2026
Outstanding service!
27 May 2026
The service I received on this visit was the worse that I have ever experienced at Mini. I had to wait over 7 hours to get my car back and had to ring up several time to check when my car was ready for collection.
27 May 2026
Service from start to finish is just exceptional.. great staff, very welcoming.
27 May 2026
Aways receive a great, professional and friendly service. Nothing is too much trouble, and are always happy to go above and beyond
27 May 2026
Helpful and attentive throughout
27 May 2026
Had no issues at all, booking was easy, staff's friendly and informative.
27 May 2026
Good service from start to finish
21 May 2026
Replacing the software took much longer than expected. Arrived at about 10-00 something and left at about 4-00. We went to Meadowhall for a few hours. Staff kept asking if we were OK or needed a drink.
20 May 2026
Customer service was very good
18 May 2026
The staff were very friendly and kept me informed on all the stages of my service.
17 May 2026
Friendly service Not sure I was given a full answer to my questions
17 May 2026
Service was very good but the pricing and costing is absolutely ridiculous.
17 May 2026
Friendly service done in timely manner
17 May 2026
Wry friendly. I was treated when I arrived and everything was very professional
17 May 2026
The staff are very friendly and i felt welcomed from the moment i stepped in. they had great knowledge of all the vehicles and features of the cars. They have kept in touch via phone after purchase of the vehicle to ensure everything is ok
15 May 2026
Jason was great, I was very pleased with the service and information provided
07 May 2026
Right from the off; initial contact and booking the service, I was impressed by the efficiency and professional nature in which my requests were dealt with.
07 May 2026
Easy to book, personal service, kept fully informed
03 May 2026
This relates too the service we were given by both the breakdown service and the sytners workshop especially Jason who was very helpful.
29 April 2026
I loved the experience of buying my MINI and I love the car but your service team fell short of what I expect from a MINI/BMW experience. They did the job and changed the oil filter and did it within a short time - SEE BELOW EXPECTED BETTER
28 April 2026
Friendly prompt service
21 April 2026
Staff friendly and professional - work completed on time to excellent standard and within quoted price
21 April 2026
always good service from the service team
21 April 2026
Very happy with service and contact before and during
20 April 2026
I
19 April 2026
I have returned to Sytner Mini Sheffield after moving to Ripon in Nth Yorks. Last year I took my car to Stratstone in Harrogate, the waiting facilities just dont compare and I wasnt totally satisfied with the feedback from the service!
19 April 2026
Always great customer care and support when vehicle is in
19 April 2026
Fantastic customer service. Very professional and helpful. Kept me informed of the process right after me booking on the app to calling for me to pick the vehicle up. They also updated me on the progress throughout the day. Thank you.
19 April 2026
Very pleased with car and service staff very pleasant and efficient
15 April 2026
Would have been 5 star but there was a confusion over booking date.
14 April 2026
Issue resolved
10 April 2026
I was able to sit and work whilst waiting for the MOT to be carried out. All staff are great, welcoming and polite.
09 April 2026
Always good
08 April 2026
.
08 April 2026
Quick, friendly and efficient
08 April 2026
First experience of being looked after by the Mini side of Sytner Sheffield, every bit as good as BMW. Kept in the loop at all times and excellent video showing how my car is performing.
07 April 2026
5/5 for mini service team, Jason made sure i was kept informed throughout and that I wasn't kept waiting at pick up. Lose one star for BMW sales - was kept waiting for ages with no apology or reason, was never followed up with phone call (promised)
05 April 2026
Easy to use
04 April 2026
Quick and efficient service.
04 April 2026
All the staff very friendly & Helpful. Especially the ladies working behind the coffee bar
29 March 2026
Booked online for 90 min wait appointment. Kept on schedule and kept informed by friendly staff.
28 March 2026
Good service and responsiveness.
28 March 2026
Excellent service as always.
28 March 2026
Easy to book. Pricing clear.
28 March 2026
Very smooth service
26 March 2026
Always helpful and get to the bottom of the problem. Don't keep you waiting too long to be seen and staff are always polite
25 March 2026
The service experience was Ok but booking anything with Sytners is a nightmare. Email messages, What's App or text, and waiting for call backs, is no substitute for speaking to a person
25 March 2026
Amazing service as always! Best MINI dealership around.
24 March 2026
I was treated really well throughout the booking and the car is just as it should be post 'main dealer' service .
24 March 2026
Scott was very helpful and kept me in the picture but I had been told that my service/MOT would take 2 hours and it actually took 4 hours.
FIND Sytner Sheffield.
Address
- Brightside Way, Sheffield, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 0114 2565 901
Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton
Address
- Brightside Way, Sheffield, S9 2RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0114 2565 901
Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton
17 June 2026
This is the second time Fergus has sold me a car. He made everything really easy.