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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
196 ratings and 135 comments received in the last 90 days.
04 June 2025
Kept informed and and all queries dealt with quickly and efficiently
04 June 2025
All went quite smoothly
01 June 2025
Great service from Paul kept us informed on delivery date.
30 May 2025
Cant fault it.
25 May 2025
Very good experience
24 May 2025
Very
03 May 2025
Arrived faster than expected which is a bonus.
02 May 2025
It was just a smooth transaction.
02 May 2025
Mathew Watkins was very efficient friendly and courteous.
30 April 2025
Didn't come in expecting to purchase a car but the dealer went the extra mile to find something that worked for me. Also being treated with kindness and no rush goes a long way for me.
15 April 2025
Sytner Mini were fantastic and Jody our salesman was very helpful and kept us informed throughout the process
11 April 2025
Jody Brown was spot on helping me during the order and delivery of my new car. The process wasn't pushy in any way, was straightforward and completely stress free.
03 April 2025
Fabulous family friendly service
03 April 2025
Very helpful and knowledgeable
03 April 2025
From my first visit and the collection everything was explained fully.
30 March 2025
Actually delivered earlier than expected
28 March 2025
Kept updated on status of delivery , quick & smooth process from start to finish .
28 March 2025
Process was clear and concise information given. Handover was clear and informative.
26 March 2025
Fergus is extremely knowledgeable and helpful.
25 March 2025
The showroom looks inviting and exciting. It felt like I was buying a quality item. The sales person Mat was excellent throughout. Extremely welcoming, professional yet friendly and had a thorough knowledge of Mini's products.
24 March 2025
Good personal service, kept me posted throughout the process
20 March 2025
See above
20 March 2025
Great service. Really easy to deal with.
19 March 2025
Everything organised as expected and shown around the new car well.
19 March 2025
This is my 6th Mini Staff knew my needs and were able to get me the car I wanted
19 March 2025
Sam was excellent, kept us informed at each stage of the purchase and explained everything very well.
15 March 2025
Mini delivered before expected really pleased with the handover and experience.
08 June 2025
Overall very satisfied..loked after by all
08 June 2025
All Sorted efficiently
07 June 2025
All good. Video and updates helpful, you can tell everyone has been trained in customer service, you all try hard to be polite, helpful and give good service
07 June 2025
All tasks completed including fitting in extra brake pad abd disc replacement
07 June 2025
we had a named person, Jason@Sytner Sheffield who took care of us from our arrival until completion, giving full explanation of work carried out, with a follow up phone call to check we were satisfied with our visit. V good car valet +++ mini app+++
07 June 2025
Fantastic customer service
02 June 2025
Booked in for a recall. Appointment on time. Check done and clean car returned. Clear video of inspection. Staff friendly. Lovely building with excellent toilet facilities.
02 June 2025
As above
29 May 2025
They did everything that needed doing now and brought up the things that should be done soon and asked if I wanted them doing too. My car was returned lovely and clean inside and out.
28 May 2025
Service completed in good time
26 May 2025
Make you feel welcome and always check that we are satisfied. Love your coffees and watching tv while car is in for service etc
26 May 2025
Responded promptly to emails, resolved issues promptly and professionally, and all staff were very friendly and Good Service
26 May 2025
Very good
26 May 2025
Speedy, friendly, professional and helpful service.
25 May 2025
Can't fault them
25 May 2025
Good service
24 May 2025
Please see comments above
24 May 2025
See below.
24 May 2025
All done perfectly and high quality.
24 May 2025
I had to have new tyre fitted and I asked that they check all the tyre pressures after to make sure they were all the same. Unfortunately that didn't happen.
23 May 2025
Car looked great and was all sorted.
23 May 2025
As above
23 May 2025
Very friendly team
21 May 2025
Brilliant, all problems resolved all questions answered
21 May 2025
Mini rang to inform of progress and kept us informed.
21 May 2025
Lisa took great care of me, kept me informed. Even went to the trouble of checking my warranty details on the car without asking and saved me over £500. True dedication to customer service and very appreciated.
21 May 2025
Professional and cordial atmosphere as always.
20 May 2025
It's very easy to book your car in for a service. You are kept up-to-date with what's happening with your car. What part of the service is happening currently? And when you can pick your car up
20 May 2025
Always keep you informed of progress through the service. Friendly staff and comfortable waiting area.
19 May 2025
Keep you informed
18 May 2025
.
18 May 2025
Friendly, competent staff kept me informed throughout
15 May 2025
All really good, very quick.
14 May 2025
Very thorough service. Good video information.
12 May 2025
Great
12 May 2025
it wasn't hoovered out vey well
11 May 2025
I have bought several cars from you and I will continue to do so. Thanks
10 May 2025
I was treated well and the review my car received was done promptly.
10 May 2025
Very professional in terms of explanation of work to be done and the excellent staff in the service department
10 May 2025
See above response
10 May 2025
They were brilliant, can't say anything else ????
10 May 2025
There were unexpected delays which happen from time to time but you more than made up for them.
08 May 2025
Fast and efficient
03 May 2025
very satisfied
02 May 2025
No complications.
02 May 2025
Very welcoming, helpful staff. Staff introduced themselves gave clear information & explanations of processes as needed. Special thanks to the meet & greet man, the lady overseeing the service, the cafe lady & mechanics for the video & service info.
30 April 2025
I was well informed during the repair of my vehicle
30 April 2025
JASON IS ALWAYS HELPFUL
30 April 2025
The loan car was ready and charged ,
25 April 2025
Again, the lack of contact clouded the issue
24 April 2025
Efficient and dedicated team
24 April 2025
Easy check in and collection. Useful health check video and telephone call with explanation of options and best practice
24 April 2025
Service completed in the time stated and I was looked after whilst waiting
21 April 2025
The service has been brilliant, not just with our Mini but with the three series I purchased back in December 2024.
21 April 2025
Good communication throughout process.
21 April 2025
Prompt availability to fix my issue that fitted in around my work
21 April 2025
Again my score is not based on my mini assistant Jason - I would score him 10. It's based on two vehicle inspection's a week apart showing very different information . I have raised this with on a recent call back from the team .
19 April 2025
No issues, kept informed of progress
19 April 2025
everything explained what furnaces will be made in the car
19 April 2025
Staff are extremely courteous
18 April 2025
The videos are very clear and informative and help give the customer confidence as it feels honest. Jason was very helpful as usual, and kept me up to date with progress and helped recommend what I needed as a customer.
17 April 2025
See above, I was 10 days without my car,in fact any car. Synter did their best to try and help, however BMW's lack of response was very frustrating and disappointing. The inconvenience was massive. BMW score would be 1 star or less.
17 April 2025
The work was completed on time
17 April 2025
All the work was completed on time and the video that I was sent was very informative
16 April 2025
Fast and friendly
16 April 2025
Excellent communication and customer service
09 April 2025
It was quick and easy with very little time waiting around.
07 April 2025
Completed work
07 April 2025
I cannot fault the customer service and will use sytners for services etc but the cost of repairs to brakes seemed high.
07 April 2025
Although I had along wait, I was kept informed through out and all staff were excellent, welcoming,friendly and polite and served plenty of coffees!
06 April 2025
They go that extra mile
05 April 2025
Very satisfied, would come again, thank you
05 April 2025
I have never had problems in any of my previous dealings with Sytner, but this time around Lisa in particular was exemplary in handling the whole process. Thank you so much!
05 April 2025
Whether going in for a seasonal wheel change or service, am always treated in a prompt, professional, friendly and efficient manner. Jason Cardwell is always a delight to deal with and always exemplifies the best of the brand and Sytner Mini. 10/10.
04 April 2025
Great team at Sytner Mini. Professional team.
03 April 2025
Great service. Done on time and good coffee while I waited
03 April 2025
Only concern I have I still have my service light in the dash saying that brake service is due in 110 miles which was on when I brought it in for service
02 April 2025
Very pleased
31 March 2025
Brilliant
31 March 2025
Work completed in a timely manner and effort made to give best price possible for the work.
31 March 2025
Just brilliant
29 March 2025
The whole process was easy.
29 March 2025
MOT startedwhen they said and took the time to carry out they said.
28 March 2025
Efficient, courteous, knowledgeable team.
28 March 2025
My adviser was very responsive and made sure my car was ready for nursery pick up
25 March 2025
Well looked after
24 March 2025
Excellent service and communication.
23 March 2025
My car was recalled to Mini and unfortunately the work couldn't be carried out in the day as planned. Jason was quick to find me a courtesy car and he was a pleasure to deal with. An asset to the company.
23 March 2025
Everything done exactly as agreed
23 March 2025
Everything was great as always
23 March 2025
Everything I asked for was carried out satisfactorily
23 March 2025
Blame was laid at Pirelli's door and we weee told they didn't care however I have contacted them and was told if you had returned the tyre to them they would have investigated
23 March 2025
Friendly staff very helpful
23 March 2025
Safi is always on hand and gets the job done without a fuss.
23 March 2025
Happy with the sevice
21 March 2025
Synter Sheffield have always been helpful each time they have had my car in. When they have worked on it the car has ran well for a time. Staff have been understanding of my frustrations and have worked to make repair costs affordable for me.
21 March 2025
Jason Cardwell the chap that dealt with the recall issue for the car was extremely polite, friendly, knowledgeable and informative.
20 March 2025
Clear communications throughout the experience. Text messages to confirm, reminder issued and an excellent video received which was very clear and concise.
20 March 2025
The customer service is wonderful, you are well looked after from The moment you walk though the door and the little thing like a call a few days later to check everything is okay with your car make the whole experience a pleasure.
19 March 2025
A slow and incredibly expensive experience
18 March 2025
Great service, easy to book and use
18 March 2025
very satisfied
18 March 2025
People are brill there
18 March 2025
Answered phone straight away. Early appointment and work done quickly and efficiently. Everyone I spoke with was focussed and pleasant.
18 March 2025
The service received was swift, polite and friendly and extremely personable. The member of staff who dealt with my visit was courteous, provided me with regular updates and carried out all work in a professional, controlled manner.
18 March 2025
Informed me on progress and when ready to collect
18 March 2025
Great speedy service. Beautiful staff
05 June 2025
Just a really painless process