OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 113 comments received in the last 90 days.
04 September 2025
I understand that the set up changed in March 2025. This meant that the experience was somewhat different to any previous dealership experience I have had. I felt that the process wasn't always joined up, certainly in terms of finances.
04 September 2025
Friendly, knowledgeable and professional. always a pleasure.
03 September 2025
The sales team at mini were very knowledgeable we're never pushing you into things and kept me informed at every step.
29 August 2025
Poor communication, fragmented delivery, car wasn't in the condition we expected.
22 August 2025
The overall experience was flawless.
21 August 2025
Nothing was too much trouble. Great communication with Fergus answering my many questions!
17 August 2025
Very happy with the service and ad ice I have received from Mathew right through the journey of my mini car purchase.
09 August 2025
Everything went straightforword and efficient from the start to handing over
08 August 2025
Everyone is as friendly as per
10 September 2025
They were quick, kept me informed and kept checking I was okay and didn't need anything.
09 September 2025
Polite service and comfortable surroundings
09 September 2025
Great experience, kept informed all the way, fantastic that you get a video all about your car. Good to know my car is in safe hands.
09 September 2025
The staff are great and always keep me up to date with information.
09 September 2025
Straight forward - minimal waiting. Kept us informed. Jason was amazing -really helpful with talking us through the health check and advice on next steps.
08 September 2025
Very satisfied
06 September 2025
Personal care and attention
06 September 2025
I have been a customer for a number of years hope to continue to do so Thanks
06 September 2025
Jason kept me updated throughout the service. Carried out unexpected repair on same day
06 September 2025
Fast service and advice given
10 September 2025
Mathew Watkin was an absolute pleasure and ensured I had the right car for me. Mathew kept me updated throughout in regard to the delivery of the car.