About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

162 ratings and 130 comments received in the last 90 days.

03 May 2026

The retailer were great but after 3 issues with finance and the first order being out through as cash it did get worrying and a hit tiresom. Thanks to Jody and Sam at Sytner Mini Sheffield

02 May 2026

They were understanding of my needs at all times.

02 May 2026

Amazing

02 May 2026

Jayden did a great job Roy in touch all along cannot fault the service provided

30 April 2026

The centre was clean, well laid out and the staff friendly and helpful.

29 April 2026

Excellent customer service

28 April 2026

It has been quite difficult to contact the centre with a difficult to navigate automated phone system. The computer system also unfortunately lost my finance info. Communication didn't flow regarding this.

27 April 2026

Excellent and friendly explained everything that we need to know as we went through the ordering system

25 April 2026

Fergus was very helpful , explaining everything , but not pushing me at all

23 April 2026

Mathew Watkins, the salesman went above and beyond to ensure my satisfaction.

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22 April 2026

Everything about the purchasing experience was positive. The facility, atmosphere of the experience and in particular the professionalism of the sales executive were all first rate

21 April 2026

Courtney Holmes worked w' us to search stock, pricing, & availability. In the end she was able to help us find our new CountrymanE. We especially appreciated Courtney's approach to listen & take our requirements into account throughout the process.

21 April 2026

The process was made simple on ordering and the delivery of the new car was great - I noticed the attention to detail!

19 April 2026

All done really smoothly by fergus

18 April 2026

Returning customer. Halliwell Jones Chester are crooks. They mislead you with servicing servicing pricing and their salespeople are shiny suited spivs. Sytner Sheffield are nothing like this. Supportive, welcoming and a pleasure to deal with.

16 April 2026

Really satisfied with the experience I had with Courtney. She clearly explained all of my options and communicated with me throughout the process.

16 April 2026

Jody then Fergus were both great (& the guy who I did the test drive with, sorry can't remember his name). They were all very patient & tolerant of my minimal technology skills & not having driven an automatic (larger) car in a long time! Thank you.

14 April 2026

Excellent customer service by Courtney. Gave me all the information I needed and answered all my questions in a timely manner.

14 April 2026

Constantly given updates

12 April 2026

Happy with the first contact to handover

09 April 2026

Synter Sheffield had a huge range of new and used minis. It was great to walk around and view all the different models and colours available. Staff where friendly and knowledgeable.

07 April 2026

Lovely efficient sales man my previous 3 cars were Porsche so wasn't expecting service to rival but it did Thankyou

06 April 2026

A very positive experience at Sytner Mini Sheffield. Wonderful customer service, new car information explained clearly, kept informed/ updated regularly. Did not have to wait long for delivery of new car.

04 April 2026

Kept in the loop with what was going on and looking at app for updates

03 April 2026

Mathew was fantastic all through the sales process. From the moment I sent an email enquiring and Mat phoning me to arrange an appointment for a test drive to picking up my new car earlier this week Mat was so helpful and kind.

01 April 2026

Excellent service

01 April 2026

The process was very efficient and tailored to our needs and we had plenty of time to discuss and see various options

31 March 2026

Matthew was so professional and really helpful and understood everything I needed for my needs.

31 March 2026

Matthew provided a fantastic experience from order appointment to delivery. He was professional, helpful, and kept me informed throughout. Everything went smoothly, and he made the process easy and stress-free. Highly recommend - 5 star service!

31 March 2026

Very professional fergus was always on hand to help nothing too small

30 March 2026

My sale was dealt with very efficiently by Jodie Brown. I purchased my last mini with him and would go to him again.

29 March 2026

I found it easy to dicuss my needs with the sales assistant who was very helpful and understanding his advice was of great benefit.I needed to check back with him before making a decision and found nothing was too much trouble

27 March 2026

Overall, I was very satisfied with my experience. Our mini arrived sooner than expected and everything was completed quickly and efficiently.

27 March 2026

Excellent service. Really helpful, supportive and knowledgeable staff.

26 March 2026

Mathew was incredibly friendly and professional and made the whole experience seamless and easy.

25 March 2026

Samuel Proctor made good the hand over at the second attempt through no fault of Sytner

24 March 2026

Fergus was very professional, astute and very accommodating, understanding customer needs, nothing was too much trouble..,

24 March 2026

Communication

23 March 2026

Friendly staff, transparent and happy to discuss options

23 March 2026

Car is great

23 March 2026

Mathew was very helpful and extremely professional at all times.

15 March 2026

Jordan and Sam we're fantastic, great job!

11 March 2026

From start to finish I was given the best possible service. The whole team were professional, friendly, and knowledgeable, particularly Jody who was my sales person.

10 March 2026

Great service, Jody was very helpful

08 March 2026

Jody made everything easy and enjoyable. Dan also explained the finance so well

08 March 2026

No sales pressure excellent service and delivery of car

07 March 2026

Everyone was extremely knowledgable, helpful and friendly.

06 March 2026

Really professional, yet friendly and personal service. Felt very well looked after, nothing was too much trouble.

04 March 2026

Good communication Everything explained in detail Fergus was top notch couldn't have had a better sales person.

02 March 2026

Great customer service as always. Jody sorted us a deal after it was no longer available to keep our custom due to losing money half way through our pcp agreement. We now have a more suitable car ahead of starting a family

27 February 2026

Efficient, professional service

27 February 2026

The whole experience was slick, hassle free and without the sales reps being pushy which was a refreshing experience (Thank you Sam)

17 February 2026

All staff were friendly professional and knowledgable nothing was too much trouble

17 February 2026

Wonderful experience.

07 May 2026

Right from the off; initial contact and booking the service, I was impressed by the efficiency and professional nature in which my requests were dealt with.

07 May 2026

Easy to book, personal service, kept fully informed

03 May 2026

This relates too the service we were given by both the breakdown service and the sytners workshop especially Jason who was very helpful.

29 April 2026

I loved the experience of buying my MINI and I love the car but your service team fell short of what I expect from a MINI/BMW experience. They did the job and changed the oil filter and did it within a short time - SEE BELOW EXPECTED BETTER

28 April 2026

Friendly prompt service

21 April 2026

Staff friendly and professional - work completed on time to excellent standard and within quoted price

21 April 2026

always good service from the service team

21 April 2026

Very happy with service and contact before and during

20 April 2026

19 April 2026

Very pleased with car and service staff very pleasant and efficient

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19 April 2026

Fantastic customer service. Very professional and helpful. Kept me informed of the process right after me booking on the app to calling for me to pick the vehicle up. They also updated me on the progress throughout the day. Thank you.

19 April 2026

I have returned to Sytner Mini Sheffield after moving to Ripon in Nth Yorks. Last year I took my car to Stratstone in Harrogate, the waiting facilities just dont compare and I wasnt totally satisfied with the feedback from the service!

19 April 2026

Always great customer care and support when vehicle is in

15 April 2026

Would have been 5 star but there was a confusion over booking date.

14 April 2026

Issue resolved

10 April 2026

I was able to sit and work whilst waiting for the MOT to be carried out. All staff are great, welcoming and polite.

09 April 2026

Always good

08 April 2026

First experience of being looked after by the Mini side of Sytner Sheffield, every bit as good as BMW. Kept in the loop at all times and excellent video showing how my car is performing.

08 April 2026

Quick, friendly and efficient

08 April 2026

07 April 2026

5/5 for mini service team, Jason made sure i was kept informed throughout and that I wasn't kept waiting at pick up. Lose one star for BMW sales - was kept waiting for ages with no apology or reason, was never followed up with phone call (promised)

05 April 2026

Easy to use

04 April 2026

All the staff very friendly & Helpful. Especially the ladies working behind the coffee bar

04 April 2026

Quick and efficient service.

29 March 2026

Booked online for 90 min wait appointment. Kept on schedule and kept informed by friendly staff.

28 March 2026

Easy to book. Pricing clear.

28 March 2026

Good service and responsiveness.

28 March 2026

Very smooth service

28 March 2026

Excellent service as always.

26 March 2026

Always helpful and get to the bottom of the problem. Don't keep you waiting too long to be seen and staff are always polite

25 March 2026

Amazing service as always! Best MINI dealership around.

25 March 2026

The service experience was Ok but booking anything with Sytners is a nightmare. Email messages, What's App or text, and waiting for call backs, is no substitute for speaking to a person

24 March 2026

Scott was very helpful and kept me in the picture but I had been told that my service/MOT would take 2 hours and it actually took 4 hours.

24 March 2026

I was treated really well throughout the booking and the car is just as it should be post 'main dealer' service .

22 March 2026

Could have been handed back quicker, a staff meeting delayed this

17 March 2026

Very professional staff, we can always trust we are receiving good service. Jason who looks after us is excellent!

17 March 2026

Very helpful and efficient staff car serviced and cleaned really good

17 March 2026

Easy to book, ready to receive car in arrival, kept us in touch with progress, excellent youtube reporting.

17 March 2026

Spot on

15 March 2026

Never had a problem there and always welcomed

13 March 2026

Easy and quick booking process. Online check in and telephone confirming appointment time. Jason from service department was very helpful

11 March 2026

Great Service

10 March 2026

Very efficient

10 March 2026

Very efficient and smooth check in.

10 March 2026

Friendly, efficient staff and a nice atmosphere.

09 March 2026

All fine

03 March 2026

Really straightforward and quick service

03 March 2026

The overall experience is excellent as usual

03 March 2026

I have an ongoing issue with connectivity with my recently purchased Mini Countryman Reg A13 RWP. Despite the best efforts of your technical team. The Problem still persists. It is now booked in again on 4/5 March for further investigations.

03 March 2026

Always a professional and efficient service at Sheffield.

03 March 2026

Great service

02 March 2026

Professional service

02 March 2026

Great service - completed on time

01 March 2026

So slick and professional, blown away by the technical expertise - makes me feel rather intimidated.

01 March 2026

Friendly staff, comfortable environment in which to wait/work, service completed on time

01 March 2026

Did what I needed. Work completed in time I was told.

01 March 2026

I was advised of a nail in the o/s/r tyre and possibly slow puncture but failed to check the tyre pressures and add any air in the o/s/r tyre which was low in pressure when I drove away from dealership.

01 March 2026

The whole experience from the drive through facility, to the lounge area is seamlessly smooth and efficient.

01 March 2026

Good service.

01 March 2026

It was professional from start to ginish

27 February 2026

Polight staff, attention to detail, very good all round.

27 February 2026

Good Service

27 February 2026

I mistakenly assumed 2-3 hours as with previous service but found it booked in for day. Had to use public transport back to Derbyshire. When collected, free valet not done and interior dirty. Otherwise ok.

26 February 2026

The welcome and car drop off is excellent, the communication between the service team and the customer is brilliant - I particularly appreciate the videos of the car health check and prompt follow-up call to discuss. First class all the way.

25 February 2026

No problems, repair sorted

24 February 2026

Great service from staff. Comfortable wait, free ?? and regular updates.

24 February 2026

A great place to visit, made to feel welcome all time tha staff are very polite and helpful.

24 February 2026

All aspects of dealing with Sytner Mini Sheffield were excellent

24 February 2026

I was kept well informed and given very useful advice on the current state of my car

24 February 2026

Safi kept me updated. Very professional

20 February 2026

Helpful reception and work done professionally

20 February 2026

Good welcome. Kept up to date by service engineer. Nice coffee

19 February 2026

Everything was amazing

17 February 2026

Once again great service

15 February 2026

Happy with the service but I'm aware that Sytners price for this service is considerably more expensive than many other Mini dealerships.

14 February 2026

Jason welcomed me and took care of my car in no time. The job that was planned was done faster. How I could not be completely satisfied about it.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Sheffield.

Address

Brightside Way, Sheffield, S9 2RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

0114 2565 901

Map

Areas served

Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton

View map

Address

Brightside Way, Sheffield, S9 2RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0114 2565 901

Map

Areas served

Sheffield as well as surrounding areas including Rotherham, Barnsley, Worksop and Buxton

View map