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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
270 ratings and 181 comments received in the last 90 days.
11 April 2025
Jody Brown was spot on helping me during the order and delivery of my new car. The process wasn't pushy in any way, was straightforward and completely stress free.
03 April 2025
Fabulous family friendly service
03 April 2025
From my first visit and the collection everything was explained fully.
03 April 2025
Very helpful and knowledgeable
30 March 2025
Actually delivered earlier than expected
28 March 2025
Process was clear and concise information given. Handover was clear and informative.
28 March 2025
Kept updated on status of delivery , quick & smooth process from start to finish .
26 March 2025
Fergus is extremely knowledgeable and helpful.
25 March 2025
The showroom looks inviting and exciting. It felt like I was buying a quality item. The sales person Mat was excellent throughout. Extremely welcoming, professional yet friendly and had a thorough knowledge of Mini's products.
24 March 2025
Good personal service, kept me posted throughout the process
20 March 2025
Great service. Really easy to deal with.
20 March 2025
See above
19 March 2025
Everything organised as expected and shown around the new car well.
19 March 2025
This is my 6th Mini Staff knew my needs and were able to get me the car I wanted
19 March 2025
Sam was excellent, kept us informed at each stage of the purchase and explained everything very well.
15 March 2025
Mini delivered before expected really pleased with the handover and experience.
11 March 2025
The experience is first. class. You don t dread walking into the Showroom and being pounced on.
10 March 2025
The car is brilliant, Sam is brilliant, would have been happier with a better deal.
09 March 2025
Fergus was great and very easy to contact.
08 March 2025
Matt was awesome it's the second time I've bought a car with him. He's so good at what he does and makes the whole process so easy.
08 March 2025
Purchasing my Mini was a great experience, Sam explained everything to me as well as answering any questions I had, when coming to pick up my Mini Sam showed me how everything worked and it made things a lot easier after leaving the centre.
07 March 2025
We were dealt with in a friendly and professional manner.
07 March 2025
Good communication from date of ordering right up to pick up day. Jody also provided a good handover on the day. Excellent to have a single point of contact throughout
05 March 2025
Usually high standards
05 March 2025
smooth transaction and customer service
05 March 2025
Great to deal with
05 March 2025
Sales assistant Sam was very helpful during ordering and enquires and returned emails promptly. Recommend
04 March 2025
We have had four cars through Matt Watkin. His knowledge and helpful nature gives real reassurance to help the choice of cars. Matt is friendly and a credit to the business.
03 March 2025
A really welcoming space with plenty of cars to look at to help us make our decisions. Despite the open plan layout, there was a pleasant and private space to discuss options. The fact that drinks were available if we wanted them was a bonus.
02 March 2025
Usual great service
02 March 2025
see above
13 February 2025
Jody was great explaining everything about my new car!
11 February 2025
Really satisfied. Paul was really helpful and stayed much later than planned to ensure that everything went smoothly.
06 February 2025
Friendly staff, great showroom
02 February 2025
Jody made sure I fully understood how the new car worked and helped set up the in car tech before I left.
02 February 2025
Fergus is a pleasure to do business with
31 January 2025
I was constantly communicated with and reassured
21 April 2025
The service has been brilliant, not just with our Mini but with the three series I purchased back in December 2024.
21 April 2025
Prompt availability to fix my issue that fitted in around my work
21 April 2025
Again my score is not based on my mini assistant Jason - I would score him 10. It's based on two vehicle inspection's a week apart showing very different information . I have raised this with on a recent call back from the team .
21 April 2025
Good communication throughout process.
19 April 2025
everything explained what furnaces will be made in the car
19 April 2025
No issues, kept informed of progress
19 April 2025
Staff are extremely courteous
18 April 2025
The videos are very clear and informative and help give the customer confidence as it feels honest. Jason was very helpful as usual, and kept me up to date with progress and helped recommend what I needed as a customer.
17 April 2025
All the work was completed on time and the video that I was sent was very informative
17 April 2025
See above, I was 10 days without my car,in fact any car. Synter did their best to try and help, however BMW's lack of response was very frustrating and disappointing. The inconvenience was massive. BMW score would be 1 star or less.
17 April 2025
The work was completed on time
16 April 2025
Fast and friendly
16 April 2025
Excellent communication and customer service
09 April 2025
It was quick and easy with very little time waiting around.
07 April 2025
I cannot fault the customer service and will use sytners for services etc but the cost of repairs to brakes seemed high.
07 April 2025
Although I had along wait, I was kept informed through out and all staff were excellent, welcoming,friendly and polite and served plenty of coffees!
07 April 2025
Completed work
06 April 2025
They go that extra mile
05 April 2025
Whether going in for a seasonal wheel change or service, am always treated in a prompt, professional, friendly and efficient manner. Jason Cardwell is always a delight to deal with and always exemplifies the best of the brand and Sytner Mini. 10/10.
05 April 2025
Very satisfied, would come again, thank you
05 April 2025
I have never had problems in any of my previous dealings with Sytner, but this time around Lisa in particular was exemplary in handling the whole process. Thank you so much!
04 April 2025
Great team at Sytner Mini. Professional team.
03 April 2025
Great service. Done on time and good coffee while I waited
03 April 2025
Only concern I have I still have my service light in the dash saying that brake service is due in 110 miles which was on when I brought it in for service
02 April 2025
Very pleased
31 March 2025
Just brilliant
31 March 2025
Brilliant
31 March 2025
Work completed in a timely manner and effort made to give best price possible for the work.
29 March 2025
The whole process was easy.
29 March 2025
MOT startedwhen they said and took the time to carry out they said.
28 March 2025
My adviser was very responsive and made sure my car was ready for nursery pick up
28 March 2025
Efficient, courteous, knowledgeable team.
25 March 2025
Well looked after
24 March 2025
Excellent service and communication.
23 March 2025
Happy with the sevice
23 March 2025
My car was recalled to Mini and unfortunately the work couldn't be carried out in the day as planned. Jason was quick to find me a courtesy car and he was a pleasure to deal with. An asset to the company.
23 March 2025
Everything done exactly as agreed
23 March 2025
Everything was great as always
23 March 2025
Everything I asked for was carried out satisfactorily
23 March 2025
Blame was laid at Pirelli's door and we weee told they didn't care however I have contacted them and was told if you had returned the tyre to them they would have investigated
23 March 2025
Friendly staff very helpful
23 March 2025
Safi is always on hand and gets the job done without a fuss.
21 March 2025
Jason Cardwell the chap that dealt with the recall issue for the car was extremely polite, friendly, knowledgeable and informative.
21 March 2025
Synter Sheffield have always been helpful each time they have had my car in. When they have worked on it the car has ran well for a time. Staff have been understanding of my frustrations and have worked to make repair costs affordable for me.
20 March 2025
The customer service is wonderful, you are well looked after from The moment you walk though the door and the little thing like a call a few days later to check everything is okay with your car make the whole experience a pleasure.
20 March 2025
Clear communications throughout the experience. Text messages to confirm, reminder issued and an excellent video received which was very clear and concise.
19 March 2025
A slow and incredibly expensive experience
18 March 2025
Great service, easy to book and use
18 March 2025
Great speedy service. Beautiful staff
18 March 2025
Answered phone straight away. Early appointment and work done quickly and efficiently. Everyone I spoke with was focussed and pleasant.
18 March 2025
People are brill there
18 March 2025
very satisfied
18 March 2025
Informed me on progress and when ready to collect
18 March 2025
The service received was swift, polite and friendly and extremely personable. The member of staff who dealt with my visit was courteous, provided me with regular updates and carried out all work in a professional, controlled manner.
10 March 2025
Nothing needed doing on my car
10 March 2025
Service from Harry was exceptional
07 March 2025
Nice initial welcome, friendly staff who kept us well informed whilst work carried out, also excellent reception / waiting area and all round pleasant environment
07 March 2025
The staff were very helpful and I firmatuce
07 March 2025
Just waiting for feed back regarding quality issues with new car
07 March 2025
Yes kept informed Problem with charging wasn't sorted
06 March 2025
Excellent feedback re work required
05 March 2025
My car was ready as per service advisor timeline and he was able to buff out a small scratch above my door handle. This was an extra job to what my car had been booked in for and I was grateful to get this done in the same visit.
05 March 2025
Clear advice from Jason and the service team.
05 March 2025
As above.
04 March 2025
Staff very friendly and helpful. Kept us informed on everything
03 March 2025
All good. Everything explained fully re work to be done and cost involved
02 March 2025
always been satisfied
02 March 2025
My traffic information is no longer working and my recent destinations history has been wiped out
02 March 2025
Staff attentive and keep you up to date with progress of your vehicle
02 March 2025
Very well explained good communication
02 March 2025
All great except for... 1. Didn't tell me at time of booking that the 'courtesy' car is actually charged at £25! 2. As usual, when I got my car back, someone had disconnected the dashcam by pulling out the power lead. Worse still, I'm not being told!
02 March 2025
My customer representative was extremely supportive in dealing with my experience at Sytner, kept me informed appropriately and ensured my car was ready for collection at the requested time.
01 March 2025
Very pleasant and helpful sales assistant
28 February 2025
Satisfied
28 February 2025
Amazing service, sent video to explain what the outcome was
27 February 2025
Professional, attention to detail and attention to customer.
26 February 2025
The drive-in process was simple and all staff were very friendly offering beverages constantly. The atmosphere was very welcoming and the loan car was fantastic!
26 February 2025
No issues
26 February 2025
The fault on my Mini was rectified quickly and efficiently.
26 February 2025
The drive-in process was simple and all staff were very friendly offering beverages constantly. The atmosphere was very welcoming and the loan car was fantastic!
26 February 2025
Very satisfied
26 February 2025
Looked after us and dealt with the issue promptly
26 February 2025
efficient and friendly
25 February 2025
We didn't have the outcome we hoped for but Lisa at Mini did her best to help us out as much as she could, and was extremely helpful.
24 February 2025
Easy to make appointment
24 February 2025
Was met as soon as I arrived
23 February 2025
Jason who was assigned to my car was very helpful , knowledgeable and friendly.. my car was valeted inside and out free of charge and when i went to collect my car Jason gave me a free BMW goodie bag of cleaning products.Absolutely fantastic service
22 February 2025
Best service from a garage I have ever known!
22 February 2025
Great customer service
21 February 2025
Purely because Saffy was above and beyond any dealership experience ... what a fantastic staff member
21 February 2025
Efficient and professional
21 February 2025
I was kept informed of what was required and why.
18 February 2025
Very professional and timely helped me solve the problem.
17 February 2025
Great service for Jason as ever
17 February 2025
Great service. Plenty of updates on progress and helpful with questions asked
17 February 2025
Friendly, efficient and a positive experience
17 February 2025
Very satisfied
17 February 2025
Repair work seems ok. Car returned dirty both outside and inside
14 February 2025
I was treated with respect by all the staff I came into contact with
14 February 2025
Quick service running on time
14 February 2025
Spot on
13 February 2025
Good service
13 February 2025
Issue sorted Complimentary car clean
13 February 2025
Sam was very helpful, a great ambassador for your company
12 February 2025
Jason was great, and super friendly he provided me with updates on the status of my car throughout the day to ensure I had enough time to get back before the centre closed. Car with given back to me lovely and clean too.
12 February 2025
Great service level
12 February 2025
Job was done as detailed
12 February 2025
So helpful
12 February 2025
Even the wife was blown away with the professionalism and experience she had at your place that says everything
10 February 2025
Speedy & efficent
10 February 2025
The customer service provider, in fact the whole team from the person who takes ypur car from you to the ladies who bring you coffee are the upmost professional at what they do
10 February 2025
All staff were lovely!
10 February 2025
Very easy from start to finish
10 February 2025
Completely satisfied
10 February 2025
Efficient service, pleasant staff
10 February 2025
Good
10 February 2025
Good service from Lisa and only Mini dealership in the area
10 February 2025
Person who took care of me at the garage was very friendly and efficient.
10 February 2025
Always happy with their service
10 February 2025
Informative and top customer service
10 February 2025
The staff are always very helpful
10 February 2025
Always a very friendly professional service.
10 February 2025
Waiting time kept to a minimum and we were regularly informed as to the progress on our vehicle.
10 February 2025
Excellent customer service
10 February 2025
Went above and beyond even sending me a video of it.
08 February 2025
Booked day off work to take car for repair only to be told that they may not have part so i may have to come back another day. I understand they cant stock every part but they could be more proactive and try to find out what they are repairing before
08 February 2025
Very satisfied
07 February 2025
Good communication and issue dealt with as quickly as possible
06 February 2025
5 stars I bought a car all the way from London as I got fantastic service. Fergus communicated throughout the whole process, explained details I did not understand and was always responsive
06 February 2025
Friendly staff
06 February 2025
After sales department is amazing. Shout out to Safi Lisa and Jason
05 February 2025
Purely rated on the health check as I'm probably won't now believed what they say anymore
05 February 2025
The service I received was good
05 February 2025
Efficient friend,y service from jason and his team
05 February 2025
As above very little to complain about
05 February 2025
Kept me updated .
05 February 2025
Always professional, pleasant and knowledgeable staff at Sytner.
05 February 2025
Good review of the car and a great wash
05 February 2025
Nice to receive a video from the service engineer on the condition of the car and recommendations if necessary.
05 February 2025
Recall issue dealt with promptly
05 February 2025
Good service, with no issues and everything was well communicated
05 February 2025
Excellent customer service , polite and knowledgeable employee dealt with us , we were initially just browsing but ended up taking a lease on a very competitive deal.
05 February 2025
Solved problem with car keeping me well informed of progress & outcome
15 April 2025
Sytner Mini were fantastic and Jody our salesman was very helpful and kept us informed throughout the process