Full explanation of problem given
Full explanation of problem given
Very reliable, knowledgeable and friendly staff. Work done on the car is all sorted, great communication
I have a beautiful car with everything I wanted at a price I believed completely agreeable. I also loved the car reveal once my car had been completed - which was extremely fast and efficient.
Service department is always excellent but I felt pressurised to book the car in for brakes when dealing with the service reservations team over the phone and was told the car wear indicator computer shouldn't be trusted for the brakes.
Scarlett gave an in depth explanation of mini controls etc
Our salesman (Jon) was very helpful, polite and knowledgeable.
Our sales exec james nolan, was super helpfuland really friendly!
Everything ran smoothly even when I wanted to amend the pick up time, they were very obliging in meeting my needs. You were made to feel special from the moment you walked through the door.
I arrived early but this wasn't a problem, tea and biscuits.MOT carried out quickly. Informed all the way.
Car had an issue and it was sorted
Great personal service (thank you Maya), efficient handover and pick up, including courtesy car.
Dealt with extremely professionally
As above! Quick and professional.
Everything was explained and staff is always willing to help.
Did job quickly and well
Very pleased with both contacts in Sheffield but needed to contact finance regarding payment date - was dealt with immediately.
I was kept informed on the production stage of my car, updated regularly. I was supported and advised regarding documents and insurance cover. We arranged a convenient time to collect, it was the salesperson's day off, he came into complete for me.
Car was ordered quickly and effectively, queries answered promptly, on collection I was dealt with quickly but not rushed as I wanted to get my car !
Happy with all staf services and knowledge
Reece was extremely knowledgeable very patient Good communication at all times
Amy my sales advisor could not do enough for me she was helpful, informative, her car knowledge extensive, and made me feel very welcome. I was treated like a guest she found me the perfect car for my needs. What more could I ask for? Amazing!
The service was completed in the time specified.
Kept informed all through the process
Because when I booked the MOT I asked if the repair I had had done the previous year could be checked at the same time. I was assured that this was possible. When I dropped the car off it turned out it was not possible.
Efficient and organised
All faults dealt with. Email received showing faults being rectified and loan car provided
Friendly and efficient - thanks Maya Bhasin
Completed all required elements of services
The work was carried out in the time frame specified, my car was returned cleaned and in good condition.
Quick process to pick car up
Didn't have wait, kept informed of progress and a clean car was waiting for me when I returned to pick it up.
Helpful and knowledgeable sales team
Hassle free, helped me get a new car to meet my need, a pleasant experience
Handled really well
I have always been satisfied with all work carried out and with all staff.
Highly satisfied with the service manager, explanation of work needing carrying out. Polite and knowledgeable of my needs as a customer
See other box
Completed within timescales, very efficient service, and given various options
honest and reliable, trustworthy
Great service & friendly staff
Scarlett Wragg was an exceptionally good person with great customer service before during and after purchase
Nathan and Reece fully understand my expectations and deliver a great experience.
Jodie Watt was fabulous
It is always good
Great service and clean car to drive away
They looked after me and mini fantastically
The staff were very pleasant and friendly and seemed to know what they were doing. I felt confident in what they were telling me.