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Customer Reviews.

service

4

Only thing stopping my giving full marks was a slight issue with communication between them, BMW recovery and me.

12 April 2018

sales

5

We are a long standing customer of this dealership - but there is never any complacency in terms of service - from the minute you come through the door. Jodie went out of her way to see me early morning to look at options and fitted delivery to suit.

11 April 2018

service

5

Once at mini after messing up my appointments, staff were really friendly and nice.

10 April 2018

service

5

Again completed in less time than anticipated all staff pleasant and nice to see/deal with the same team of people as last time, a 'welcome home' type of feeling!

10 April 2018

sales

5

Everything was gone through in detail the test drive was quite long and the actual handover of the vehicle was an experience in itself

09 April 2018

service

5

We agreed a time both prior and when we could collect.This was achieved. The video was useful and the explanation when collecting the vehicle was good.

09 April 2018

service

5

Work carried out as expected. No extra hidden costs.

09 April 2018

sales

5

All of the reasons mentioned previously delivered by an energised vibrant team of salespeople who were great to do business with.

07 April 2018

service

5

Attended to asap and kept informed throughout. Dealt with under warranty without quibble. Excellent customer relations exercise.

06 April 2018

service

5

Reece Falla was fantastic from start to finish totally mini mad

05 April 2018

sales

5

Jodie was very helpful

05 April 2018

sales

4

Apart from the issues above I enjoyed my experience of buying my car, staff were very responsive.

05 April 2018

service

5

Service was carried out quickly and was updated throughout.

05 April 2018

service

5

Overwhelmed by the whole experience, very happy. The cafe was great to sit & chill & very clean.

04 April 2018

sales

4

Nice new showroom and facilities

04 April 2018

service

5

Ease of access to the information and services you need, clear and transparent information and communication

04 April 2018

sales

5

Other than a lack of permanent reception staff in Sheffield branch, everything was 100%.

03 April 2018

sales

5

Excellent sales department staff, friendly and worked hard to secure best price. Scarlett Wragg kept us informed of the progress of our order. I would recommend Sytner Sheffield and will defiantly use again.

03 April 2018

service

5

Excellent service

03 April 2018

sales

5

Sales team were friendly and helpful. In particular Ms Jodie Watt

02 April 2018

service

4

Helpful staff, good service

02 April 2018

service

5

Efficient and friendly staff

02 April 2018

service

5

I was informed of what was happening and everything explained to me. Please see comments above

31 March 2018

sales

5

The sales person was extremely helpful.

31 March 2018

service

5

Excellent customer service and experience.

30 March 2018

service

3

Generally happy

30 March 2018

sales

5

Reece Falla was exceptional as he has been for the 2 vehicles I have purchased from him now. Knowledgeable, commercially aware and helpful.

29 March 2018

service

4.5

Arrived and dept weren’t aware of my visit, admin person obviously hadn’t passed on my info, re cancelling my original date and making a new appointment. However my car was still serviced.

29 March 2018

sales

5

Everything was great, the salesman went out his way to help me with anything I needed to know about the purchase.

29 March 2018

sales

5

Professional and friendly from the sales rep Reece

29 March 2018

sales

5

Loved the way the car was presented, which gave an excellent feel good factor.

28 March 2018

sales

5

Nice environment, impressive showroom and friendly staff

28 March 2018

sales

5

Refreshments offered - made to feel at home. Relaxed atmosphere

27 March 2018

service

5

The technician, reception, the gentleman who showed me how to get upstairs to the mini section. It had been snowing the day before but everyone was so cheerful

26 March 2018

sales

5

Excellent service and a great smooth handover.

23 March 2018

sales

4.5

I was very satisfied with my experience with MINI. The delivery was a particular highlight - I really enjoyed the ‘show’ when my new car was presented to me. I feel the handover could’ve been more comprehensive and succinct although it was prompt.

22 March 2018

service

5

As above. Also, I wanted help from both service and sales and both Jodie and Mia worked together to make my customer journey easy and pleasant - great!

21 March 2018

sales

4.5

Interior clean on the car had left marks and drips on plastics from cleaning solution.

21 March 2018

service

5

Staff interaction and attitude was unparalleled. Faultless

21 March 2018

service

5

Every thing went smoothly from pulling into the service area.

21 March 2018

sales

5

Every thing was five star.

20 March 2018

sales

5

Straight forward

20 March 2018

sales

5

From the receptionist up & especially Reece Fella - again looked after from start to finish. He went above and beyond expectations. He was excellent throughout. He explained absolutely everything and he was always asking if there was anything else

20 March 2018

sales

5

Everything on time. Fabulous experience on delivery day

19 March 2018

sales

5

It’s a fantastic experience not just a purchase! Mini go above and beyond and I wouldn’t go anywhere else!

16 March 2018

sales

5

Sales advisor kept us fully informed at all stages

16 March 2018

service

5

As Above

16 March 2018

sales

5

The new mini showroom in Sheffield is absolutely brilliant!

15 March 2018

service

5

Did what they said they were going to do when they said they were going to do it. Super polite staff throughout

15 March 2018

service

4

The service and people are good