Quick and efficent
Quick and efficent
Boot wasnt cleaned, service was fine although tech said he was from another site so gave me little information
The brakes feel great.
Did everything you said in a timely manor. Brilliant
Fun and efficient
Helpful and welcoming staff
Same as before very honest not a rip off feel I can trust them
Would have given 5 stars but after email service reminder booked my car for a service 28 April, 2 days before TLC pack available. A health check was done but had to rebook for oil change. More clarity required in reminder information.
Time suited us , greeted by name at the door when we brought the car in . Video showing want needed doing and why
Made to feel at centre of their service
Made to feel a valued customer
Good service, bit disappointed I had to pay £50 extra to be told more details about a problem which after hearing more about it probably wasn't necessary.
this was not a pre arranged appointment - I just called in as I had a concern about my car - and I was looked after superbly by James and his team despite it already being a busy Monday morning
Disappointed that my locking wheel nut was missing, discovered when I went to a garage for a tyre repair. This meant I had to go home and back the next day. The garage was very efficient in getting a driver to bring the wheel nut to my home
Everyone was very friendly and helpful
Took time to explain details and kept us in the loop
Very satisfied withFriendly and informative information
A small repair was fixed under warranty without question.
Friendly service and time to talk
kept updated, given lift to meadowhall, was contacted quickly when car ready
Stevie was fantastic from start to finish, from helping us find the new car until collection, she was very flexible in terms of collection times as to when we could visit the dealership.
The whole process was smooth and I was given good customer service throughout.
Excellent experience, made to feel very welcome and special.
Always receive amazing service
Friendly staff. Good facilities to utilise whilst I waited
Same answer as above, excellent client support and service.
Professional and efficient
Very helpful, gave me a lift to work
Excellent service from start to finish.
Really helpful staff and full help given at all times by Adam
After an initial hiccup where the car had not been delivered to the sales room for the agreed pick up time it did eventually arrive later that day
Very satisfied sadly the car car is now out of warrenty
They kept me up to date throughout. Gave me advice to ensure that I got a courtesy car and fixed the problem.
High quality service
Summer tyres fitted (from winter tyres) and free health check.
The selling of gap insurance I don't feel is very honest, starting at over £700 then down to below £300 isn't a good way to do business.
Aiden dealt with us in a friendly and professional manner
Great day just picking the car up Meet and great on reception top class, everyone makes you feel special down to the drinks and even the flowers for my wife and the bows on her car these special touches make the experience worth while
Absolutely fantastic service from the moment i walked in. Approachable staff, warm and welcoming. Extra mile service from Jon which was massively appreciated.
James is always informative, friendly and reassuring.
No problems at all.
Done quickly & efficiently. Had a coffee while waiting. Read a book. Friendly support staff
Adam Namsoo was most helpful and kept me informed as to progress leading up to and including delivery. When there was a problem at the point of delivery, it was dealt with in a very professional way and therefore my scoring remains the same.
Booking is easy and staff welcoming on phone. Reception is vibrant but again, welcoming - no stuffiness. Service manager very helpful and treats women as if we do know a little about our vehicles - no condescension.
Very informative about what was happening with the car. Lovely personable and friendly people. Video very straightforward about the service to my Mini. Collection and delivery service amazing.
Amazing customer service, Aiden couldn't have been more helpful. I didn't set out to buy a Mini but I couldn't be happier with the decision.
Great service throughout. We nearly bought a VW Polo but Reece made everything so easy